customer B.
A few things went wrong
A few things went wrong. Items shipped from two warehouses which is okay, but took an extra few days for shipping. Didn't ship immediately. The first shipment they shorted me a bag of food. So since the chat feature wasn't working, e-mail stated they are behind on answering, so I called them. I was told the "missing" bag would arrive on Monday. This didn't sound right to me since it showed it had been shipped with the order. And I knew I was going to get the remaining part of my order by Wednesday. This was on a Friday. I then e-mailed for confirmation the missing bag would be here on Monday as stated. Instead the next representative who responded by e-mail let me know they had put in a replacement to ship the missing bag. So the shorted bag was simply a packing error, and instead of telling me they had messed up, they were stringing me along. Because the second rep. put the order in, I did finally receive the bag I had been shorted. Also, always check the fresh by dates. One item I received has a use by date of 8/22 which is only a month out. Luckily it is a treat, and I will be using it this coming week. So overall, not too thrilled with how they ship, some of their customer service, but the prices are goods. I will probably order from again, but I know to stay vigilant on when it's being shipped, once it's arrived to check it, then to verify the use by dates.