PetflowReviews of petflow.com

Nobody, including my vet, could get this particular Rx product. It was out of stock everywhere. So I was thrilled to see PF's website say it was in stock. I did the order, arranged the Rx, and my vet responded to fax the next day. I assumed it was all set, and planned around it shipping soon, waited. I got notified 8 days after my order that PF didn't have the item and wasn't going to get it, so they canceled my order. I am not sure if that means the website just was wrong, and PF was like every other site that didn't have this in stock, except website/inventory error? In this case I have a backup plan for my cat's new medical needs (this is a new diet after hospital admission), and so I'm not left hanging. Cat will be fine. But the fact that I waited 8 days just to hear this order was never going to happen will make me avoid this service for my next Rx. Hope this feedback is helpful to the company to potentially improve the service.

Fast delivery

My cat only wants a certain brand of talapia for breakfast each morning and since the supply chain issues, we haven’t been able to find it from our usual source. It’s a popular grain free brand and they haven’t been able to keep this brand in stock in any of their stores. That also applies to other flavors of the same brand. I’ve had no issues buying cases of the food from PetFlow. As a matter of fact, I decided to put it on auto ship because I know I can rely on getting what I need at basically the same price but delivered to my door. Thanks!

I wish I could give a five star because I love the availability for delivery. It did take a little long to receive the order, but I didn’t like the packaging. When I opened the box, I cut the bag of dog food, even thought I opened it carefully just in case. There should be some type of protection at least where we have to cut the box open.

Cats like food that was ordered. Yet again, the box was partially open when delivered. Some cans dented. What goes?

Easy to use website, products desired always in stock so far.

When I ordered WD canned cat food I know it has to be approved by my vet and that it takes a little longer because it is prescription. It was in stock when I ordered it and I thought with my request once it was approved, I would get a case, believing a case was held for my order. I made 3 or 4 phones call to PetFlow regarding status and after receiving an email to have my vet approve their request, I call to let them know my vet would be approving shortly. The person said they would let the pharmacy know, but he never asked me for the order number, my name or any of my order information. The last call I made, PetFlow said it would ship that day or by Monday. The next day I saw the order was rejected and I called again. Apparently, it became out of stock right before my vet approved the prescription.

Was out of the dogfood that I wanted but I guess that was not their fault. They cancelled the order automatically instead of giving me the option for back order or to cancel it myself.