PetflowReviews of petflow.com

Response from PetflowNov 5, 2025

We’re sorry for the disappointment regarding the loyalty discount. Adjusting discounts is never an easy decision, but recent increases in product and shipping costs made it necessary for us to update our pricing structure. We truly value our long-time customers and are always exploring new ways to offer savings and perks in the future. Thank you for sharing your feedback with us.

Response from PetflowNov 5, 2025

We’re so happy to hear you’ve had such a smooth experience with auto-ship! Thank you for trusting us with your pet’s needs and for taking the time to share such thoughtful feedback, it truly means a lot to our team.

Response from PetflowNov 5, 2025

We’re so glad to hear that! Making shopping simple and straightforward is always our goal. Thanks for taking the time to share your experience.

Response from PetflowNov 5, 2025

Thank you so much for your kind words and honest feedback. We’re thrilled you count on us for your deliveries and appreciate your patience as we continue improving the new website to make it easier to use.

Response from PetflowNov 5, 2025

We’re happy to know you’re pleased with both our prices and speedy delivery! Thank you for shopping with Petflow and for sharing your experience.

Response from PetflowNov 5, 2025

We’re very sorry to hear about this and appreciate you bringing it to our attention. We weren’t able to locate any messages from you but have asked our Care Team to reach out directly to help get this resolved. It appears the package may have been misdelivered, and we’ll work with the carrier to make things right. Thank you for your patience while we look into this for you.

Response from PetflowNov 5, 2025

Thank you for the awesome feedback! We’re so glad you’re happy with both the quality and the fast, free shipping. We appreciate you choosing Petflow!

Response from PetflowNov 5, 2025

We love hearing that your pups are enjoying their meals! It’s wonderful to know the food looks and tastes just right for them. Thanks for sharing and for trusting us with your pets’ favorites.