PetflowReviews of petflow.com

This product is not available anywhere. Petflow was good about notifying me & not charging me. This was much appreciated! xoxo

Easy online ordering and wonderful turn around time in receiving my order. Highly recommend this company when ordering for your pets!!!

Great experience ordering. Had issue with a cancellation so I called customer service and they resolved issue right away. Would highly recommend this company for your pet needs!

Great site, had product I wanted, facilitated approval from vet- all good, but the delivery didn’t match my order- right product, wrong size can and I’d ordered specifically from PF b/c they showed the half-can size I wanted as available but then shipped me full size cans - not what I wanted.

Great prices, wonderful selection, and quick shipping - very pleased with my first purchse from PetFlow! Will definitely return for more goodies!

I had a problem ordering, couldn’t get through with a phone call, after days it was straightened out. Usually you ate spot on.

My order with Petflow was probably the worst experience I've ever had ordering my cat's prescription food. Initially they claimed my vet was unresponsive to their attempts to verify the prescription. When ordering from other sites my vet responds same day and I've had no issues with this the last year, so I found this hard to believe. I checked in with my vet, they never received anything from Petflow. I followed up with Petflow, after a confusing back and forth with Vetsource (the company that apparently verifies prescriptions for Petflow even though the Vetsource rep I spoke with hadn't heard of Petflow), I ended up emailing a photo of the original prescription to the Petflow customer service email, twice. A couple days after that I saw my order status changed to "prescription denied." The following day, a week after I had placed my order, I received an email that they had to cancel my order because they did not in fact have it in stock as their website listed. In summary, they will lie about their stocked products, they will lie about reaching out to your vet. Very frustrating experience, absolutely avoid.

The order went smoothly. I was a bit disappointed that it took nearly a week for delivery through since her food wasn't in stock at the closest warehouse. 😕