PetflowReviews of petflow.com

I ordered 2 cases of the hills cd wet can food. One stew and one fish. I only received the stew? My invoice shows that I was charged for both. But no explanation on why I didn’t get the full order!

Wanted to order dog kibble but the price on the "select" and description page was $56.06 but when I started processing the order the cart jumped it to $59.07. I called and explained the problem -the guy hung up on me. I called again and the second guy also hung up on me. Petflow will never see another order for anything from this family.

Would give this company zero stars if possible. Have ordered from Chewy, Petco, Pet Nirvana and VetSource with absolutely no issues whatsoever using the same credit card I used for PetFlow. However twice PetFlow cancelled my order WITH NO NOTICE (I didn't discover until I contacted them to see why 2 weeks later my orders still hadn't arrived). I only ordered from them because the cat food I needed wasn't available through other vendors. They told me their security system red flagged my account. What does that mean? Probably that they were out of the food I ordered but don't update their website to prevent an order going through on an out of stock item. RUN AWAY!!!

I have tried to order food for my cat 3 times. Each time the order being cancelled because they did not have the product in stock I didn’t understand why the would show a product in stock when in fact they didn’t have it

Takes forever to verify prescriptions, even if you send in a picture. Then they put a “hold” on your money immediately and wait until a week later to tell you the item is out of stock. Thats something they should check for before going through the drama of having prescriptions verified, it would save everyone alot of time, labor, and money. My cat went without her prescription food for a week while I was waiting on their verification and shipment all to find out at the last minute that the food is out of stock

Order placed effortlessly on line. Excellent communication on order status and fast shipping!! Thank you!!

I texted customer support to change food for my dog and they did it quickly and we’re friendly and didn’t ask me a ton of questions about my account or try to sell me more - they just took care of it.

Just so happy you were able to provide the cat food. I was having problems locating it. Thanks again.