PetflowReviews of petflow.com

Very quick service on Fromm Dog food for our new puppy. We were not able to find this brand elsewhere & happily Pet Flow was able to keep him on his regular brand .

Fraud team kept flagging my credit card and cancelling my shipment, even though I've purchased here many times and there was no issue with my bank.

Variety of "flavors" for fancy feast wet cat food is limited right now but I was able to find what I wanted at a great price at Pet Flow. Shipping was fast

The order I placed arrived on time. I question whether this product was the actual item from the original product made by another company. My beagle would not eat this brand but ate the real brand from the manufacturer. The dog food didn’t even look like the real food.

Love Science Diet pet food and love their price!

Happy with PetFlow! Good Prices, Delivered timely, packaged well!!

My dog loves PetFlow pet food, the taste is very good, the logistics is also very fast, and the nutrition is very balanced

Pros: very wide selection of dog and cat items. I think you could probably find what you would get at any other pet-retailer, comparable prices, the website was easy enough to navigate and there were discount codes available. Cons: the autoship that I set up did not get shipped until about 6 days after the chosen date. The packaging is not as environmentally friendly as I had hoped - lots of plastic “air pockets” that really can’t be recycled. Customer service interactions were odd. I sent an email asking when my shipment would be sent out and the auto-reply started with the line “During these difficult times…”. Difficult times for the company? For humanity? For me? It was just bizarre and I’m surprised that whoever came up with that got it approved. A few days later I received an email from an actual agent asking for my order number because they couldn’t find the info. How can you not find my info? What type of record-keeping system are you using that you can’t look up a client and see all of their purchases and the statuses? Overall, the cons feel like growing pains. I work for a startup and I understand how those earlier days can be. I’ll continue purchasing from them. At the end of the day, I was able to purchase what I wanted at a discounted price and the items arrived in a reasonable time frame. So, overall a decent first impression.