PetflowReviews of petflow.com

I couldn't access my account because I couldn't remember my password. Your account recovery system is not very good at all.

The order was wrong. I called and the young lady that answered was very professional and efficient. She took care of the problem and I could hear the smile in her voice.

Order took almost a week to reach me. When I called to check where it was I was told you were experiencing delays. It would have been good customer service to tell me that via email before I called.

I absolutely LOVE PetFlow!!! I am thankful for fast shipping and the fact they work so well with my vet to get my Diabetic Dog the food she needs!!!

I ordered (2) 40lb bags of dog food. One bag was damaged on arrival and they replaced entire order sending 2 replacement bags. More than made up for it. One thing is the replacement boxes actually had more packaging material to hold up better in shipment that the first shipment with damaged bag did not have. Short wait times on call and was polite and professional.

Impossible website entry. Customer service didn’t answer my questions. Delivery is late - I don’t have my shipment yet.

I have ordered from Petflow for a few years now-never had a problem. My last order was a total nightmare dealing with your customer service reps. Rude, condescending, passive aggressive e-mails sent to me when all I asked was "where's my dog food". I ordered on Dec 31st fully aware that there would be a delay in shipping due to the Jan. 1st holiday. 12 days later still no dog food. First I was given every excuse short of climate change. Then I was just about accused of being a Christmas Grinch for expecting PetFlow employees to work through the holidays-Again I ordered on the 31st way past Christmas and expected a delay. By the 10th of Jan I had given up hope of receiving my dog food so I requested a refund. With that request I received another nasty e-mail with a link to print up a mailing label to send the dog food back before I could receive a refund. I live in a rural town where the nearest Fed EX is 60 miles away so 120 miles round trip to return a bag of dog food that I still never received! Petflow did offer me a $15 credit towards my next order to which I told them to donate it to feed homeless pets. Well your customer reps did not like that response. I finally did get my refund from Omnipet and then received the dog food following day. With that I received one last e-mail from a rep telling me my dog food arrived which it had and then telling me to take that bag of dog food and donate it it to a shelter! Wow just wow..I never expected something for nothing, again a final insult from a customer service rep. Your company lost a really good customer- I order/ordered 2 different bags of dog food bi monthly but never again. I kept all correspondence and would be happy to forward it all to you.

I have used these folks for a couple of years. They have the best price for the product I buy. Delivery is quite prompt.