PetflowReviews of petflow.com

The prices on the items I purchase are much better than other stores.

Referred by a friend, prices were great and shipped on time!

accurate, on-time delivery

I LOVE the convenience of Petflow and being able to purchase Against the Grain Salmon. However, the condition of the cans is a constant concern. Very few cans come with no dents, some severe! I have only had one can that I threw out and Petflow was very generous in replacing it. There have been cans I've thrown out once open, but couldn't be certain the food was actually spoiled.

I ordered my dog food and it was a fast delivery

What went wrong? Everything! I ordered prescription diet food on a Wednesday and had to call Pet Flow on Thursday to get the prescription sent to Vetsource to send to our vet. They approved it within minutes and the order status was changed to Order Shipping. My credit card was billed on Friday. On Monday, the order was STILL in Order Shipping status so I called at 9:23 a.m. and was told by Savannah that she would check and send me an email. When no email was received, I called back at 1:08 p.m. and was told by Jolene (I believe that's her name but I could be wrong) that the order was "being pulled" although no email had been received back from the warehouse. The order was STILL in Order Shipping status on Tuesday so I called AGAIN at 9:54 a.m. and spoke to Savannah again. She said she didn't know but would email the warehouse again. I asked to speak to a supervisor and she said she was the supervisor. I was finally so disgusted by the amount of work I had to do to get Pet Flow to fill my order that I canceled it, placed it with Chewy for the exact same food at the same price and had it on Thursday.

Have had nothing but good things from your website.

Our Saint Bernards food and Keeshond food always arrives right on time and we never run out. It’s delivered to our front door, we dont have to lug it around. Our treats arrive at the same time….they get very excited when they see it at the door.