PetflowReviews of petflow.com

Decent pricing when compared to other sources to obtain this prescription dog food. Vet approval was quick and easy. Fast delivery.

It took 6 days for the pet food to arrive. It took 2 days to start the shipping process. You can do better than this. Two good things I can say are, unlike Chewy’s, all four cases of food were undamaged and your prices are cheaper. Now, don’t get me wrong, all of Chewy’s shipments didn’t result in damaged goods and, if some of the cans were damaged, instead of replacing just the damaged cans, they sent me a replacement case. I have 5 feral cats Who eat like there is no tomorrow so I was impressed with that. Since I’m retired, price matters a lot along with the service. If I placed an order with chewy’s, I could expect it to be delivered in 2 to 3 days. Also, with chewy’s one of my cats passed away and there was a particular flavor she liked that the other cats didn’t. Just before receiving shipment, she passed away. Chewy’s credited my account for that one case and when I asked if I could return it, they said “keep it”. So, I donated it to a no kill cat rescue facility. It was the little things that they did that made me stay with them. Their service department genuinely cares about their customers. One of the reasons why I went with you was Chewy’s didn’t have the chicken and tuna and didn’t know when they would be getting it in. My cats love that flavor. So, I searched google and found you. You had it, the cost was lower and I ordered. I won’t give up on you as that would not be fair to you. Please don’t make me regret my decision. Regards, Gary Henry

It took two weeks to arrive.

Could not log into my account, could not reset the account, tried over and over and could not access the info. Tried to create a new account and wasn’t able to do that either. I’m no longer interested in being a customer after all the hassle

Website is not user friendly.

Great customer service.

Petflow has specialty brands that are generally not available in the larger retail shops. Shipping is always prompt and prices are competitive. The autoship program is great and it's so easy to make adjustments to timing or products if/when needed. I highly recommend Petflow and have been really happy with their service and product selections.

I used to buy from Chewy.com. Petflow has much better customer service and better quality products, faster shipping.,etc