PetflowReviews of petflow.com

Fast , on schedule for auto-ship , package is intact

The product ordered was filled and shipped as expected.

Received quickly, large selection of cat foods.

We’ve been doing auto ship for over 200.00 worth of product for about a year. Petflow has sent us the wrong cases of food numerous times. This happened again and assuming that we received the correct food for our dog my fiancé opened a can out of the case of food. As soon as he opened the can he knew it was the wrong item but tried giving it to the dog in hopes that he’d still eat it. The long story short is that our dog won’t eat the kind of food that was sent. I called customer support to see if anything could be done and the agent Ryan was extremely condescending and rude. He continued to argue with me when I said that we will be finding somewhere else to get our dog food from. I ended up hanging up because he was persistent to argue with me. I had to call back to cancel the plan and got a lady named Mallory who at the very least apologized on behalf of Petflow for the mix up and cancelled our auto ship plan. Needless to say I’m disgusted with the carelessness of the people packing up orders and I am more disgusted with Ryan in customer care. Chewy here I come because our experience with Petflow has been awful to say the least.

Fast, friendly service

Awesome customer service. PetFlow cares!

Quick shipping. Reasonable cost.

Website very user friendly and turnaround time for order to delivery was exceptional.