Dan S.
poor customer service
Wait 8 days for an order and had to contact petflow, only to be told it was cancelled. They didn't even both to tell us. You lost a customer.

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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57,206 approved reviews, newest moderated first
Dan S.
Wait 8 days for an order and had to contact petflow, only to be told it was cancelled. They didn't even both to tell us. You lost a customer.
EARLENE B.
You always have my dogs treats in stock and since this is the only kind he can have that is a plus in my book
Joe N.
On placing my order, it was specified that previous vendors, using Fed Ex for deliveries, to specify the delilvery to be made to my side door on driveway. All such orders were delivered to my FRONT DOOR, which has a sign posted, for all deliveries to the above side door. Being 91 years of age, it is very difficult to move these cartons from the front door, through my home, and down into the basement. Pet Flow's delivery was make to my FRONT DOOR!!
Cindy
I like the competitive pricing on pet food. I feed outdoor Cats so I go through a LOT of food. Low prices will keep me as a loyal customer. Also appreciate free shipping and the e-mails notifying me if an order is delayed. So far, I think PetFlow is great!!
ENNIS M.
Best website ever. Thank you.
James F.
Super products Lighting shipping!!!
Julia D.
Fast service and great prices. Good Product selection.
Wendy L.
I ordered on Sept 9 RX Royal Canin feline Renal Per the packing slip it was packed on 9/14 RX approval is NOT the reason this was held up I called on the 15th because it said awaiting scan by Fed Ex CS said ‘ok I released it’ Did I have to call for that? Took almost 2 weeks to receive I did not receive till 9/22 I only ordered it from PF because, due to RC dreadful supply issues, it was only place I could find it Very disappointed it took so long to receive