PetflowReviews of petflow.com

I had a great experience. I have use them a few time now for my pet food need .

Had a terrible experience with customer service. Somehow the order got shipped to an address that was associated with me over a decade ago when I was stationed overseas. I tried to explain that perhaps it got pulled from my PayPal due to me checking out via PayPal. He refused to hear it and basically said it’s a shopper error and nothing for him to do.

the shipping was so fast ,product was fresh and cheaper than Chewy .

There was shipping damaged to approximately 10 cans, that caused them to open, which I had to throw away. These were not packed as well as they should’ve been.

only a few items were delivered, but petflow didn't even communicate why, we had to contact them to know it was not delivered due to address issues, which was weird as we did get the other items. We requested to deliver the missing items and to add the original discount, but they didn't comply. plus it says that the second order was delivered and we never got it, they suck

Ordered 4 bags of cat food and everything came in one box without any brown paper inside ( wrapping paper? ) When the FedEx delivered the box, the tape was teared ( I guess the weight ) top was open and all the bag was out from the box. I am not happy the way they ship items. I use PETSMART, CHEWY and PETCO but never ever had problems. They take very good care of the items that I order.

Fast Shipping, great pricing and food was in good condition.

Very good price and fast delivery. Customer service (needed to contact because of an error I MADE in my order was very professional, knowledgeable and responsive and was able to remedy my error. A truly wonderful experience.