PetflowReviews of petflow.com

I have been a customer for many years now but it seems in the last year or 2, the turnaround time for an online order simply isn't as quick as it used to be. Sometimes it's a good 3-4 days to get confirmation my order has even shipped when it used to be same day or the next for some reason. I hate to even bring up the name, but if I need something fast I order from Chewy rather than PetFlow. If I have a good week that I can wait, then I order from PetFlow.

I've experienced this 2-3 times already, packages were put in shrubs about 10 yards away from my door for at least two nights cuz i couldn't find the packages. when i found out the latest package, it's in bushes again, full of ants, i had to scatter all the food cans to clean the ants one by one, unfortunately some of the plastic packages are leaking and with maggots in the cat food. very disappointed, why can the deliver placed the package on my doorstep just like any other delivery!!? Petflow is the only one that i HAVE TO LOOK FOR MY PACKAGE more than once.

Wonderful service, competitive pricing- consistently fast delivery.

They care more about their shipping times than customer service. If they dont have an item you ordered, they just remove it, charge you and move on. No option to cancle, even if you call them within an hour of being told the item is out.

Exceptional service & reasonable pricing.

Love the quickness of PetFlow and that they have my pups brand, BUT more than 6 cans were dented and unusable.

Great prices, great customer service. I only wish they offered another shipper other than FedEx. Other than that, there are not enough stars for a positive review.

I generally order my dogs kibble (Health Extension, Buffalo & Whitefish 23lb.) from Chewy, but they were out of stock so I ordered from Pet Flow. I was pleasantly surprised to see it was $5 cheaper and no difference in shipping cost. Delivery time was several days longer, but I order with plenty of lead way so that wasn't a problem. Box arrived looking like it had been dropped kicked by an elephant, but bag of food was not damaged, so again, not a problem. Freshness was a problem. Generally upon opening this particular food you are blasted with a very fishy smell but this food just smelled stale, borderline rancid. The kibble, usually very dark brown and oily, was light brown and dry. I checked the expiration date and it was 3 months from expiration. On a food with an 18 month shelf life in ideal conditions (I checked with the company) it was towards its golden age and hard telling where it has been stored over the summer. Not living in an area where I can simply drive to a pet store to replace it, I began feeding it to my dogs topped with lots of fresh food toppers. And, thinking it was just a fluke to get such an old bag of food, I ordered two more bags from Pet Flow, hoping for something fresher to replace it. They were eating the stale food, but it bothered me to be feeding them something that was possibly not the heathiest for them. I'll mention also, that replacing an $80 sac of food is not the heathiest to my budget either! The two additional bags of kibble arrived. The box had been torn open and had been retaped, corners smashed in and one side of the box totally split. The FedEx guys let the whole herd of elephants play soccer with this one! But, again the bags of kibble had survived. I did not open them but immediately checked the expiration date. Same as the stale bag of kibble I was trying to replace! Feeling like there was I high probability that the two new bags were no fresher than the last, I looked into Pet Flows return policy. Well, that was the second unpleasant Pet Flow surprise. No returns on opened food, and it will cost more $ to send the unwanted stuff back! I very rarely return things, but when I have had to return something to Chewy, I was never questioned, it was no matter if the food had been opened, and cheerful, easy, free return. Why two stars instead of one for my Pet Flow experience? When I called about returning the two latest bags of kibble, the representative was easy to understand and very helpful. My experience with her, at least, was very pleasant. I won't say that I will never buy from Pet Flow again, but probably not my first choice for items that I prefer fresh.