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Advertised for a prescription dog food…
Advertised for a prescription dog food that they do not have in stock. No one knows how to contact the warehouse to see if it’s actually in stock. Been getting the run around for 2 weeks now. Very frustrating.
Response from PetflowJan 8, 2024
Hey there! We're very sorry for the trouble, RX food is in high demand and is very difficult to get ahold of. We do get updates from the MFR if they have bags in stock and we check every 4 hours. If the order goes through, we give them a few days if they are out of stock to make more. Unfortunately, if we want to be able to sell these and help pets, we have to abide by manufacturers guidelines. In this case, meaning they have to ship the product. If you would be willing to try again, we would be happy to honor a discount for you. Just shoot us an email to [email protected] ATTN Management and state you left a review, we will take care of you any way we can!



