PetflowReviews of petflow.com

When PetFlow informed me that one of the two varieties of canned food that my cats love was being discontinued, I didn't know what I'd do to replace it. But the rep who shared this information with me - Miranda - emailed me three suggestions of similar flavors for my cats to try, and what other company would ever do that?! I found those locally and was thrilled that the cats liked two of them. Miranda offered to help me replace them in the autoship order and offered me a higher autoship discount because these cans are more expensive than the other variety. Customer service is stellar and I appreciate the extra mile Miranda travelled for me. I've been ordering from PetFlow for years and am a very happy customer.

Our dogs absolutely love their new food!

I wrote to Petflow.com already regarding an issue as follows: "This is in regard to my most recent order #11717087. As usual, it was delivered in a very good and timely manner and your prices are very reasonable. This is important to me because I have three sweet furbabies. This is to advise you that your department was not cognizant that a few of the cans of the Evanger's Beef were smashed. The cans were on cardboard trays that were sealed with plastic and placed very carefully in the delivery box. They were very secure, as there were four (4) cases of the dog food cans, and therefore, there wasn't any space in the box for the cans to shift or move within the delivery box. I am just wondering why some of the cans were smashed and I had to throw them away. How did this happen if they were packaged so well? As I said, the delivery box was packed tightly and there weren't any signs of distress on that box. Please be aware that I will not give my dogs food from severely damaged cans. I do not believe they are safe. What I can't understand is how smashed cans got into the trays without being noticed? I hope you take this as seriously as I do. I love my three pups so much and I am very careful about what they eat and their nutrition. I truly believe that bent and smashed cans do not contain safe food for my dogs to eat. I hope your department is more careful in the future when sending orders. Thank you for your attention to this matter. Dr. Sondra Kelly-Richmond" I have not received a response as yet.

Delivery was left in driveway & was soaked from the rain. Should have been left on the covered porch as requested

Great customer service!

I used PetFlow for my pet’s need and I can say they provided a quality service. The variety of products available, coupled with the user-friendly website, made it easy to find and order exactly what I needed for my furry friend. The timely and reliable delivery of pet supplies to my doorstep saved me valuable time and effort. They had wide selection of pet food brands and accessories and they also cater for different pet preferences. PetFlow's customer service was responsive and helpful when I had inquiries about my order. ​

Easy ordering and fast shipping!

There were some problems with my recent order that made it impossible to obtain the item I requested. But your customer service was very attentive and made every effort to overcome the problems. It wasn't their fault the supplier didn't have the item. In the future, I would be glad to place another order with your company if only because your customer service people did such a good job.