PetflowReviews of petflow.com

Poor customer service. I called twice and the automated system said they would call back. No call ever received. Send text…ne response. Sent email. I did receive a response from an automated response but no answer to my question. Will be switching business to another.

at the moment, you have shorted me a bag of cat food and the bags of dog food that i order every month! the cat food that i did receive did not come in your petflow box, but was re-boxed in a FedEx box which means your box must have fallen apart and in doing so, lost the 2nd bag. and you have not yet shipped my dog food!!! i am not happy with you and have been a loyal customer for years!

I received an email confirmation for an autoship product that was cancelled several months ago. I called customer service 3 times and ended up in a call center stating that I qualified for a $100 gift. I explained that I was not interested in a gift. I was hung up on twice. The 3rd time I called I received the same sale pitch. Again I explained I needed to cancel an unauthorized shipment. I was asked to provide my date of birth and confirm my credit card number. I was told that without that information the could not not find my order and the order number in my email was incorrect. I will never order from the again and if I ever can login into my account I will be cancelling all of my autoship orders. Petflow contacted me & refunded my money. Howeve, going forward,I will be buying my dog food from the local pet store.

I purchased what I thought would be a case of Weruva canned dog food- the picture of the can on the web page showed a 14 oz can. The price was $60 some dollars for the case. When I received my purchase it was 24 5 oz cans. When I called the company about this, the representative agreed the picture advertising the product was not correct, but offered to do nothing about it. I won't use this company again.

Update: i love how petflow or anyone on trustpilot can ask for an "update" to make your review be not genuine. almost as bad as money back for good reviews. Get better petflow. Petflow has been fantastic for years, but the past year has been a disaster. Out of stock on scheduled products all the time. It is simply no longer worth the struggle to feed my pets. These foods are available at all retail stores, including Amazon and Chewy. It is a joke that five of the canned meals are constantly having problems.

First: the company provides quality products at competitive prices. Second: delivery is quick and reliable. Third AND MOST IMPORTANT PetFlow provides their customers with equally qualified representatives that are available to assist customers like myself and especially in my order placement today. Whitney not only was knowledgeable about products that I have consistently purchased in the past but offered her opinions about some new ones. Whitney's professional and personally experience with products was of enormous and invaluable help. Whitney is an ASSET that any company would be proud to have in their employ. THANK YOU AGAIN Witney!

Quick shipping, easy-to-navigate website, high quality dog food! ✅ Thank you!

Very good pricing and availability of products. Vet contacts for prescriptions are generally fast and accurate. Autoship process is very confusing, however. It can be difficult to see what is shipping, how often, and how to modify the autoship if incorrect. It can also be difficult to see how many doses are in a package being ordered - the picture next to a single dose order may show a 6-dose box. It would be much better if the pictures matched the options being selected.