PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!
PetFirst Pet Insurance (petfirst.com) has 222 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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C S.
Great insurance. Four stars (instead of 5) as I had to send claim documents over 3 emails, as the Petfirst email server cannot handle large sized documents (which one typically has, when scanning vet forms), and their fax wouldn't accept such a large document either. So not set up well to receive claims, however, they handled our claim reasonably efficiently once it was received.
David and Lori R.
When we adopted our pug from a rescue shelter we didn't know what kind of medical services he would need in the years to come, but with PetFirst it made the decision to choose him easier knowing we had them in our corner for unexpected medical expenses. They have really helped cover a lot of medical expenses over the 7 years we had our little buddy. THANK YOU PETFIRST!
Michael
I have only had to call PetFirst once, but when i did, they were very helpful and easy to work with. I unfortunately, have had to file two claims with PetFirst. Both claims were approved and processed very quickly. Last year I almost cancelled my policy, I'm very glad that I did not.
Barb P.
Great service.
JENNIFER P.
I have had 3 dogs covered by PetFirst for over 6 years. I have submitted one large qualified claim of over $7000, along with several other qualified claims ranging from $100 to $800. In every case, PetFirst has handled the claims quickly, professionally, efficiently, caringly and without hassle. They have paid the exact amounts due (Total bills minus deductibles and copays) without delay. PetFirst is one of the few companies that I can recommend with confidence. Thank you very much.
LISA H.
Very easy to use. Quick turn around and great customer service
Patricia B.
It is very rare these days that I actually feel like my business is appreciated, but this is not the case with PetFirst. I have used them for the entire six years since I've adopted my dog, and honestly for the first three years or so I wondered if it was worth the (very affordable) monthly payment. I have now encountered a couple situations where I wasn't prepared for incredibly high (and very necessary) veterinary bills when my boy got sick. I couldn't be more grateful for my reimbursements and the professionalism in which they were handled. I can't say enough good things about this company!
Steph
Had our dog at the emergency vet a while back. Dog ended up being ok after everything. After the $440 vet bill, we received a $390 refund from Petfirst within a week of submitting claim.
