PetFirst Pet InsuranceReviews of petfirst.com

I paid my monthly premium for years When my dog got osteosarcoma, I paid over- $12,000. of vet bills. Pet first reimbursed me $1,500 Had I placed the premium amt in a savings acct rather-than pay Pet First, if have had over $9,000. Pet First is a scam. Most pet insurance is. Really, put 50 bucks in an acct for vet expenses and force this, and other pet insurance scams, to reform or go belly up. Don't let the "introductory offer" lure you in. Your premium will increase more-than two fold. When your pet is too old to get insured elsewhere, PF will slam you with insane premium. And my dog was NOT sick before she got cancer. I paid mothly for years, never got reimbursed for anything before this cancer treatment. Now that my beloved dog is old and needs care for cancer, Pet First has not been much help. Don't do it! You'll regret it. I do

While the coverage for our dog has been good, trying to contact them and speak to a human is very difficult. I tried calling twice yesterday and once the day prior to stay on hold each time over 15 minutes without an answer. The website is good for information before you buy but is lousy and hard to navigate once you are a customer.

The customer service reps are very friendly over the phone. There are several ways you can submit your claims and they keep you updated on the process. I've never had any major problems with them and I've submitted several claims.

We first purchased PetFirst for our shelter dog at discounted price for one year. We feel that PetFirst does care about your pet's health if they are willing to provide insurance to an animal that has most likely been abused. I always get a person when I call them for any reason and their representatives are fully knowable of their insurance. After listening to other pet owners, PetFirst is well in line with prices and their policy coverages . Thank you PetFirst for being there for our wonderful 8 yr old shelter dog (Ace) that has been with us for 6-1/2 years of his life! As of April 2016 we now have a new rescue dog 14 month old (Mae) and PetFirst has already been there by our side!

Pet First Insurance has great customer service, they are very compassionate and the benefits paid are good. I am very happy with this company, and I can tell they care about their customers and what happens to their pets.

They do not respond to emails which is a big problem and bad business practice. They charge you multiple deductibles in one claim, which is fine since I am aware this is a per incident plan, but my dog was sick and for each ailment that went along with being one kind of sick, they deducted $50. For example, she had a ear infection and the yeast from her ear affected her skin and eyes, so they deducted $50 for each the ear, eye and skin issue. Additionally, every month they cannot figure out how to bill you properly and you constantly get policy cancelation emails, then they somehow miraculously get the charge through (yes there is always money in my accounts). Compares to almost every other plan out there, they cover nothing, overcharge and customer service is severely lacking. I switched to nationwide and the plan is phenomenal, as are the reviews.

Quick with processing claims. Fair with payment.

The annual policy premium is skyrocketing every year.