PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!
PetFirst Pet Insurance (petfirst.com) has 222 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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AKR
Good insurance, just need to improve online page with more information and options.
Response from PetFirst Pet InsuranceSep 27, 2016
AKR, We are planning on launching a more user-friendly MyPETS portal in early 2017. It will have more options and information for your pet insurance policy and for pet health tips, etc. We really appreciate your feedback! Sincerely, Chelsea M. Digital Marketing Manager
Denise R.
make sure you get the right policy limits for your pet. It is not enough in most cases to just have insurance, you have to investigate the different levels of insurance.
Darlene F.
Having done rescue for abandoned cats for 10 years, I needed help. Several of my kitties not adopted, are now geriatric. Petfirst has given my prompt responses to questions, and to my submitted claims. thank you so much darlene
Christine R.
Claim forms are short and easy. Claims results are very fast, check in mail within weeks. There are no hidden fees, surprise deductibles or questions. This is amazing insurance made simple. A true no-brainer. And not expensive. Excellent people, excellent company. Purchasing this insurance was the best decision I have made in years. All three of my dogs have their own policy.
Carrie B.
More than once I've used Pet First on pretty big surgeries for my dog, and I haven't been let down. Staff is helpful at Pet First whenever I have questions, too.
Yong L.
My lab, Odie, has been insured with this company since 6 mos of age and he's now 9 yrs old. Now that Odie is older he's been little more prone to injuries and having PetFirst has alleviated lot of our vet bills which we are very thankful for. I've never had any issues with PetFirst and would recommend to anyone looking for a little of mind for their 4-legged family.
Meech
I would recommend Pet First to anyone, and I have to all of my friends. The first claim is really hard to submit but once you get past that the next claim is much easier. Still a great service.
BECKY B.
I emailed my first ever claim (hopefully only one ever) and received no response. I gave it some time and called. When I called I got sweet and helpful woman that told me the weekend I submitted my claim, the computer system had gone down. So they had no record of my submission. She had me resend the claim and she followed up me with a couple of times, as did the computer system, to make sure my claim was received and in the correct hands for processing. I received my check a few weeks later as promised. The problem was averted by great customer service!
Response from PetFirst Pet InsuranceSep 7, 2016
Becky, I am sorry for the inconvenience. We did have a system outage in early July, but have since fixed the issue that caused the brief outage. I am glad our customer service team was able to help you out, and we hope your pet is feeling better after your claim. Sincerely, Chelsea M. Digital Marketing Manager
