PetFirst prides itself on its easy-to-understand and easy-to-use pet insurance plans for dogs and cats. With PetFirst, you can get reimbursed for veterinary bills for: Accidents, Illnesses, Hereditary Conditions, Chronic Conditions, Congenital Conditions, Medications, Exam Fees, X-Rays, Alternative Therapies, Ultrasounds, Hospital Stays, Surgeries, Diagnostic Tests, Holistic Care and much more!
PetFirst Pet Insurance (petfirst.com) has 222 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Lisa G.
I am really pleased with PetFirst Insurance. Our dog had to have surgery that was 900.00 dollars. Luckily we were able to pay for the surgery and then get 90% of our money (after our 50.00 deductible). It gave us peace of mind knowing that if anything happened to our dog in the future we would have no worries paying for the need and then getting 90% of our money back. The claim was easy and fast.
Patricia D.
Perfirst Pet Insurance allows pet owners to have their sick or injured pets treated without having to think about the cost. I am sure it has saved many lives.
Amber W.
I researched a lot of pet insurance companies and PetFirst seemed to have the best coverage and rates for my dachshund. They cover conditions that the dachshund breed is prone to that a lot of others did not. I like having the peace of mind that if something happens to Zoey I'm covered!
Sue S.
We have two dogs under our policies and PetFirst has covered so much of our expenses. We would never be without pet insurance again and see no reason to change to another company. My ONLY complaint is that I have yet to have an inkjet printer that will print it cleanly. It does not fit the 8.5 x 11 inch paper and many of the letters are so close together that the run into each other and smear. It would be nice if someone could test that out and make a better claim form, as I'm sure there aren't many who have more expensive printers that print cleanly. I am using an old claim form which I copy that was originally printed from a laser printer. Now, if that is the ONLY problem, I won't really complain! :-)
Response from PetFirst Pet InsuranceOct 4, 2016
Sue, I am sorry you are having issues with the claim form. I have included a link below to the most recent claim form, which I have tested and know it will print on 8.5 x 11 paper cleanly and clearly. Also, you now have the option to submit a claim through our claim portal in your MyPETS account. We appreciate you being a part of the PetFirst family! https://www.petfirst.com/PetFirst/media/PDFs/Generic_ClaimForm_Mar2016_web.pdf Sincerely, Chelsea M. Digital Marketing Manager
Rachel M.
MANY times, my claims have not been processed within the ten days promised...often I've received excuses about "the fax wasn't received, our computer system is broken, etc., etc., SUCH a disappointment!
Response from PetFirst Pet InsuranceOct 4, 2016
Rachel, I am sorry you have been disappointed in your experience. Unfortunately, our claim processing time did increase due to a higher than anticipated number of claims coming in. Good news, though, we have now hired additional staff for our claims team to help get the processing time back down. We have also launched a new online claim portal in your MyPETS account, so you can digitally upload your claim information and submit it. We really appreciate you feedback, and it was feedback like yours that has lead us to make changes to our process, hire additional resources, and look at ways to continue to improve the process. Sincerely, Chelsea M. Digital Marketing Manager
Shannon
Been with Petfirst for 7 yrs now. The plan goes up every year. This year the company wants want an extra $420 on top of what I paid last year. That seems like a lot. It's never gone up that much but my dog was diagnosed with cancer. I believe that's why it went up so high. I was told that's not the reason. On a positive note Petfirst is effective in helping with questions and approving claims in a timely manner.
Response from PetFirst Pet InsuranceSep 28, 2016
Shannon, I am sorry to hear about your pooch, but am glad they have such an attentive pet parent making sure they get the best treatment possible. Our plans will increase each year due to your pet's age, but we never increase premiums due to making a claim. I completely understand that a $420 difference is significant. Please call in to our call center at 866-937-7387 to speak with an agent about adjustment we can make to the policy to keep your premiums from such a large increase. I hope your pet has a speedy recovery and we are wishing you best of luck with treatment. Sincerely, Chelsea M. Digital Marketing Manager
Bonnie D F.
Pet First is the best!!! Thank You!!
Jessica B.
They are by far the best... no working off of average rates for said procedures. You pick your policy and get reimbursed for exactly what you signed up for!!!
