PetEdgeReviews of petedge.com

Response from PetEdgeSep 4, 2025

Hi there, we hear your frustration and are very sorry for this experience. We will be contacting you today for a full resolution to all issues. We apologize for the inconvenience and will make this right. Thank you for letting us know about the issues you're having, and we look forward to speaking with you today. Thank you for choosing PetEdge.

Response from PetEdgeSep 4, 2025

Hi Shane, I'm glad we were able to connect this morning, and get the issues resolved. As committed, I've spoken with our Marketing Dept. and outlined the issues we discussed. Thank you again for your time this morning and thank you for choosing PetEdge we truly appreciate you and your business!

Response from PetEdgeSep 2, 2025

Thank you for letting us know about our sales, we were hoping to offer the best prices for all your grooming needs. Thank you for choosing PetEdge we appreciate your business!

Response from PetEdgeSep 2, 2025

This is the best compliment we can ask for and thank you for taking the time to share your experiences with us. Thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeSep 2, 2025

We LOVE hearing this and thank you for taking the time to let us know how Alice is doing; she does a fantastic job! Thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeAug 19, 2025

This is great to hear, and thank you for your review, and letting others know about the products we offer. Thank you for choosing PetEdge we truly appreciate your business!

Response from PetEdgeAug 12, 2025

Updating: As committed we have followed the tracking on your order, and do show it will be out for delivery today and should be to your door by 9pm this evening according to the USPS tracking. We understand how frustrating shipping delays can be, and we truly appreciate your patience. We’ve spoken with USPS on multiple occasions regarding your package, and each time they’ve confirmed that it is still in transit but unfortunately delayed. While USPS has not provided a specific reason, they are currently experiencing widespread delivery issues. As a small business, we don’t have the same resources as larger companies to immediately reship items when the carrier confirms they’re still on the way. Doing so can result in duplicate deliveries and a loss of inventory. We completely understand the inconvenience this causes and sincerely apologize for the delay. We’ll continue to monitor the tracking closely, and we’re hopeful USPS will have your order delivered very soon. Thank you again for your understanding and support.

Response from PetEdgeAug 12, 2025

Hi there, we are sorry that you are upset with the shipping method of USPS that you had chosen. We did receive your order around 4pm on 08/04 and had your order shipped out on 08/06. We show your order was delivered to you yesterday, and apologize for the USPS as it's been a slower shipping method. Thank you for letting us know about the issue, and thank you for choosing PetEdge.