Justin R.
Web Glitch Causes aggrivating Wait for Backordered Product
I had been eagerly awaiting Pet Edge's Black Friday Online sale specifically for the deal they were advertising - $99 for the Andis Endurance Brushless Clippers. Great Deal and I have been sorely in need of a new one for my Labradoodles. The day of the sale came...I got on the website early to be sure not to miss out. I proceeded to put the clippers in my shopping cart, along with a couple other small ticket grooming accessories. After entering all of my information (billing, shipping, payment, etc), I clicked submit order only to receive an extremely vague error message "oops, something went wrong." Obviously something went wrong, but thanks for clarifying. After a couple attempts and troubleshooting on my own, I had run out of the time I had left before needing to leave for work that day. I sent a message through the chat/support offline feature and received the response: " Please save your cart to your shopping list and clear your browser's cache and cookies. You can also try using a different browser and if the problem persists, please call in the order at 1-800-738-3343anytime between Monday-Thursday 10AM-7PM and Friday 10AM-5PM EST. I apologize for the inconvenience." I understand, technology can be fickle. But why I'm giving the two star review is because later that day, I followed the aforementioned advice (which worked) only to be notified that the item that I REALLY WANTED AND NEEDED ASAP is now backordered and won't ship until sometime in January 2021.
Response from PetEdgeDec 12, 2020
Good Afternoon Justin and please accept our sincere apologies for all the trouble. Your feedback is critical in helping us improve and we are working hard with our partners to keep our most popular items in stock. Stay well and again thank you for your input.