Sharon S.
I am not happy with ordering from…
I am not happy with ordering from PetEdge. Registering for an account was frustrating. There was trouble with it accepting my address. I have never had that be an issue before and I am computer and online shopping savvy. Then there was an item I wanted which was out of stock. That is perfectly ok. There was a space to request to be notified when it came back in stock. However, purchasing that item alone would not qualify me for free shipping. And these days who buys anything that doesn't have free shipping. In total my order qualified for free shipping. But when this item comes in even though I had it in my shopping cart with this larger purchase it would not be considered part of that purchase and therefore I would get charged shipping, which is almost as expensive if not more than the item itself. Then several days after my order was processed I got an email informing me that another one of the items in my shopping cart was out of stock and they didn't know when it would be back in stock so they were taking it off of my order. I do not like buying my grooming supplies piecemeal. I'm a professional groomer and because of accounting reasons I like to buy everything I can as much as I can at once with as few invoices to have to record and keep track of his possible. I have purchased the two items that were out of stock on PetEdge elsewhere, I most likely will purchase future items with another distributor.
Response from PetEdgeSep 1, 2022
Thank you for bringing this to our attention. We are happy a representative was able to reach out to you in regards to the frustrations. Thank you for being a PetEdge customer, we appreciate you!