Customer
Poor customer service
Your website would give better customer service if you had informed me that one item was unavailable at the time of purchase. Instead you sent an email informing me of the unavailability several days later. I should have had the option of shopping another website. Now I will have to pay shipping on a $15 item because you waited to inform me. Or maybe that was the point?
Response from PetEdgeJan 9, 2023
Hello, We apologize for the misunderstanding. We do not charge additional shipping if an item is on backorder. Once the item comes back in stock the order will process and ship out for free. The only charge you will see is for the actual item plus tax since we do not charge for items until they ship out. Please let us know if there is anything else we can do for you. We appreciate your business and taking time to leave a review so we can better help our customers.