PetEdgeReviews of petedge.com

Response from PetEdgeJan 24, 2024

We apologize for the error and appreciate knowing where we fell short on your expectations. We see that our customer service representatives have assisted you in resolving this issue for you. If you have any further issues please don't hesitate to contact us. Thank you so much for providing feedback on your experience, we truly value your business!

Response from PetEdgeJan 24, 2024

This is fantastic to hear and thank you for sharing this with us. Carlmarie was the one that was helping out and she's fantastic. We can't wait to share this review with her, and the customer service team. Thank you for choosing PetEdge for your grooming needs, we truly value your business!

Response from PetEdgeJan 24, 2024

Thank you for sharing your experience with us, we really appreciate hearing this! Thank you for choosing PetEdge for your grooming needs, we truly value your business!

Response from PetEdgeJan 23, 2024

We ♥ hearing this and thank you for sharing your experience with us!! Thank you for choosing PetEdge for your grooming needs, we do appreciate your business!

Response from PetEdgeJan 23, 2024

Hi there, thank you for sharing your experience with us, and we do see that your order did qualify for free shipping, and we are very sorry that this happened. We are refunding you the $17.03 for shipping, and please at any time call us M-F 8am-7pm CST 800-738-3343 and we can resolve these types of issues immediately. We are sorry for any inconvenience this caused and appreciate your business at PetEdge.

Response from PetEdgeJan 23, 2024

Hi there, we appreciate you sharing your experience with us, and unfortunately your order got stuck in our terrible weather conditions as your order came out of our Illinois warehouse. We apologize for the inconvenience as we had many of our carriers that were unable to even pick up their loads with the conditions. We appreciate and thank you for your patience. Thank you for choosing PetEdge for your grooming needs we truly value your business.

Response from PetEdgeJan 23, 2024

This is fantastic to hear, and we will be sharing your review with our warehouse team. Thank you for choosing PetEdge for your grooming needs, we truly appreciate your business!

Response from PetEdgeJan 23, 2024

Hi we have let Geib know that you were unhappy with their product, and we do apologize for the inconvenience of shipping as your product was out of our 30-day warranty period. We appreciate your feedback, and thank you for your business!