XIAOQIANG C.
I am a loyal customer of your company…
I am a loyal customer of your company and have been ordering products for two years. Some time ago, the shampoo I ordered was lost during shipping. Although the issue was resolved after contacting customer service, it disrupted my work, and I had to purchase some shampoo from Amazon to temporarily get by. Recently, I noticed an incorrect charge on my account, and despite reaching out to your customer service, the issue has not been resolved. I hope this review will catch your attention and lead to a solution. Thank you!
Response from PetEdgeNov 12, 2024
Hi there, we did review your order entirely, and the charge on your account did come from a backordered item that did finally come into stock. We apologize for any inconvenience this has caused you and will be contacting you today to see if there's anything else that we can help with. Thank you for providing us this feedback and thank you for choosing PetEdge.