PetcubeReviews of petcube.com

4.1751 reviews
Audio & Visual
555 De Haro St Suite 280, San Francisco, California

Petcube

About Petcube

Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.

Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: petcube.com
Website: petcube.com
Category: Audio & Visual
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Petcube reviews

751 approved reviews, newest moderated first

Jeff
Mar 17, 2022
Petcube equipment and awesome service
We have several Petcube equipment and one started to suddenly stop working. After multiple attempts with customer service, it was deemed that the cube cam had an issue. This amazing team not only sent a brand new replacement, free of charge, but also didn’t require a return! If you are a fellow user of any technological equipment, you know there are so many harsh demands by other companies in this similar circumstance. I love my Petcubes and the family like atmosphere this company strives on!!
Response from PetcubeMar 28, 2022
Hi Jeff, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Margaret F.
Mar 16, 2022
Your really very sweet! And efficient!I …
I am happy to say at a time where covid has made tele everything the norm almost always when searching for help it's a useless journey!! Except in my experience with petcube! Not only did they respond rapidly but interpreted...yes understood my need and accommodated it!!! All without actually hearing my voice! A neat trick if you can do it..but animal lovers do have empathy in a way the average " joe" might not. When I can come back i will reconnect to petcube...they most certainly are worth my heart, soul, time and yes money. Thank so much Margaret & Joe Ferra & Simba & Sammy
Response from PetcubeMar 28, 2022
Hi Margaret, We're so glad we were able to help you feel comfortable and resolve your problem. I'll be sure to relay your message to the team. Thanks for placing your trust in us and your willingness to share. Best, Petcube Team
Amy C.
Mar 16, 2022
This is perfect ❤️🐾💙
This is perfect ❤️🐾💙
Response from PetcubeMar 28, 2022
Hi Amy, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Benjamin M.
Mar 13, 2022
Great product
Great product, only issue is that I can't hear or say anything thru camera unless I am connected to a wifi
Response from PetcubeMar 28, 2022
Hi Benjamin, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Costin
Mar 13, 2022
Very happy with pet cube
Very happy with pet cube , now is easy to see my pet and talk with him when we are away 100% recommended
Response from PetcubeMar 28, 2022
Hi Costin, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Rebecca
Mar 11, 2022
Wonderful products and customer service
I recently noticed the night vision on my Petcube cam wasn't functioning properly. When I sent an email, I heard back almost immediately with recommendations for what I should try. Since my product was still within the 1 year warranty, I was told I'd receive a replacement since the troubleshooting didn't resolve the problem. Overall, customer service was wonderful and I love being able to spy on my cats when I'm not home!
Response from PetcubeMar 28, 2022
Hi Rebecca, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Nicole
Mar 11, 2022
My Petcube needed a firmware update
My Petcube needed a firmware update. I emailed support and they were super quick to review and offered an easy-to-follow soliton.
Response from PetcubeMar 28, 2022
Hi Nicole, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team
Lee B.
Mar 10, 2022
Helped me out with an old device
I purchased a Petcube 6 years ago when this model first came out, but I never used it until recently. While the device didn't initially work due to being out of date, support was able to quickly provide a solution I was able to follow and my device is now updated and online! Thanks for continuing to support your old devices Petcube!
Response from PetcubeMar 28, 2022
Hi Lee, We are grateful for your support, and we highly appreciate your feedback on the product. Our team is working hard to deliver the best experience to Petcube users, and we are constantly striving to improve. Please do not hesitate to reach out to us in case you experience any issues with your Petcube or if you have any questions, we will gladly help you. You can contact us at [email protected]. All the best, Petcube Team

PetcubeReviews of petcube.com

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My Petcube needed a firmware update

Helped me out with an old device