Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.
Petcube (petcube.com) has 751 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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A.
Vergis jullie niet... je krijgt op je gsm geen verwittigen als je pup begint te piepen/blaffen. Voor zulke diensten moet je een abonnement nemen, dus nogmaals betalen. Deze info vindt je nergens op de doos in de winkel, noch op de site waar ik het heb aangekocht. Gewoon schandalig...
Jacki S.
Never received answers
Julie C.
I aa getting charged twice a month and cannot get a response form PETCUBE.
BILL
It has worked perfectly no matter where I am. I can check on my pets at home. I even talk to them and they come up to the speaker
Michael T.
I first reached out to inquire about their filters (they hadn't listed them yet) Prompt response explaining that my tech guy was going to reach up the chain. A month later they were listed, so I bought the fountain and filters. Absolutely love this product. The UV light is impressively subtle. The only reason I knew it was on, was the indicator light. While the biofilm isn't 100% eradicated, it is vastly reduced. I can go a full month before the product needs a light cleaning.
Response from PetcubeJul 19, 2025
Hi Michael, Thank you so much for taking the time to share such wonderful feedback about your new Petcube Fountain! We're especially happy to hear that you find the cleaning "easiest cleaning ever" and that you can go a full month between light cleanings – that's fantastic! Your observations about the impressively subtle UV light and the vast reduction in biofilm are incredibly valuable and truly highlight the benefits we aim to deliver. We truly appreciate your support and your keen eye for detail. Feedback like yours is invaluable to us and motivates our team to continue innovating. If you ever have any questions or need anything at all, please don't hesitate to reach out. Sincerely, Petcube Team
Stamp My A.
While initially unhappy with the product, CS reached out and was able to solve the main problem: twice failed cameras turn out to be an issue with the cable charging block set up and not the actual camera. Unfortunately, there are some things beyond the control of the camera. Good - it records continuously so you can watch your pet if you want. Bad - NO notifications (creating the need to actually have to watch your pets Good - Set up is pretty easy with the QR code Bad - Breaks and stops working permanently extremely quickly for a product that should last for years or at the very least a year. Turns out this was the charging block/cable and not the camera as Technical Agent was able to assist with. Good - easy to tilt where you need, but not great since the cord does limit this Bad - the LIGHTS are super annoying to the pet when they want to sleep at night so unless you constantly UNPLUG the device, don't have it near the sleeping area unless you want to have your pets annoyed by both the BLUE and RED lights. Good - Customer Service actually cares to resolve problems, and thanks to that, I have increased my rating up to a 4. Bad the device keeps RESETTING without notice to the MAKE SOUND when I turn on the camera. It is RANDOM and no way to stop it from happening. Sometimes it happens after a power failure, sometimes it just happens. I Feel that if I as the person who bought this camera wants to have NO sound notification and I set it that way it should STAY that way and not keep changing back to sound without my permission. It wakes up my pet. Now this probably wouldn't happen if there were the notifications that are advertised when you purchase the device, but nope, that is false since it in fact requires additional payments. These companies get you to purchase their products with certain promises, but then you get trapped into things when they either falsely mislead you into believing something or change it after the fact.
Response from PetcubeJul 14, 2025
Hi, Thank you for providing such detailed and honest feedback about your experience with our product. We understand your frustration, especially after two devices failed within such a short period, and we sincerely apologize for the experience you've had. This is completely unacceptable, and definitely not the quality or reliability we aim for. We have reached out to you via email as well and offering an alternative resolution to address this issue. We want to sincerely apologize again for the severe inconvenience, disappointment, and stress our product has caused you. Sincerely, Petecube Team
Julie S.
I like that I can check on my fur kids while I'm at work. I'm using the camera without a subscription so the video and audio is a little glitchy but I'm ok with it. I also like that I have control of the audio and that I can scan the room side to side and up and down. Great product.
Response from PetcubeJul 10, 2025
Hi Julie Thank you so much for sharing your wonderful feedback about your Petcube camera! We're absolutely delighted to hear that you love being able to check on your fur kids while you're at work, and that you find the audio control and the scanning features so useful. That peace of mind is exactly what we aim to provide! If you ever have any questions or need assistance, please don't hesitate to reach out. All the best, Petcube Team
Hannah W.
This company is extremely unprofessional and not customer friendly at all. They did not do anything for me when my cube stopped working for no reason. I said my petcube was broken that I purchased in November of 2024. They asked for a receipt which is ridiculous, but I asked my 68 year old mother to look for it. She sent me her bank transactions with the transaction on it, which is clearly not a receipt. I went to the Target we purchased the faulty petcube and was told Target doesn’t keep receipts for more than 60 days. Petcube did not send me a new petcube as I was told they would. I am very dissatisfied. Nothing was resolved and their product stopped working for absolutely no reason after less than a month of owning it. I will not be a revisiting customer and I find it extremely offensive they keep sending me coupons for their product that broke for no reason. I wish they would leave me alone unless they plan on sending me a new petcube.
Response from PetcubeJun 26, 2025
Hi Hannah, We are truly sorry to hear about your extreme dissatisfaction and the frustration you've experienced with your Petcube device. We understand that your camera stopped working shortly after purchase, and we sincerely apologize that this issue remains unresolved. We also understand your feelings about the process of providing a receipt, especially for a gift, and the difficulty your mother faced. We regret that this added to your inconvenience. We want to clarify the situation regarding the replacement: To process a free-of-charge replacement, we do require proof of purchase to verify the warranty status and purchase date. This is a necessary step in our process to ensure that replacements are provided for devices within their warranty period. While we understand that bank transactions can show a purchase, we typically need documentation that clearly identifies the product itself, such as an itemized receipt or order confirmation. We apologize that we were unable to process a replacement without this verification, and that this led to the perception that nothing was done to resolve your issue. We regret that your product stopped working for no apparent reason, and we certainly do not want you to feel harassed by promotional coupons. We will ensure your preferences regarding future communications are noted. Your feedback about our product quality and customer service process is invaluable. We are constantly striving to improve, and your comments will be shared with the relevant teams for review. Sincerely, Petcube Team
