Pet Creations ArtReviews of petcreationsart.com

Purchased a digital copy at the start of December for a Christmas present, approved the artwork very quickly, but over a month since the order I still haven’t received my order. I’ve mailed the support mailbox twice but have not heard anything back. I keep getting autogenerated sales emails which really increases my frustration. I would caution people from using this small business. Clearly people want to support small businesses (me included) but this experience has been so poor.

Looks nothing like my dog

My order was placed on Dec 3. The first proof did not have his collar. The second proof had a completely different collar. Finally, the third proof was correct. I have not received any tracking information, it just says it shipped 11 days ago. I emailed customer service days ago, still waiting for a response. I hope the finished product is worth it.

Very realistic portrait of my lab Reece.

I'm going to give an honest review of what happened in my situation with this company. For anyone reading this review, I would be hard pressed to confirm whether this company actually reads their reviews or in any way, shape or form listens to comments emails, etc from their customer base. This review is being typed upon receipt of my purchased art. Approximately 6 weeks after ordering. I'll start with the good. The finished product is cute. If you are in a situation where receiving the product on a timely basis is not important and you're ok with little to no communication throughout the process with the company then you will actually eventually receive a cute gift for someone. Now for the rest... I purchased a canvas and digital print of our dog Sally who passed away last year. This was meant to be a Christmas present for my wife. Every ad Sallie and Sophia have tell you that after ordering (paying) you can expect a proof in about 3 to 5 days and delivery approximately 7 days after that. For at least a week after my purchase, they were still on their social media sites telling people that they still have time to order for Christmas deliveries. If you read the comments under the admittedly very adorable pictures shown in the ads, you'll see comment after comment after comment of people complaining that they're not getting any responses to emails and they've been waiting with no updates for items purchased. I'm really not sure if this is a situation of the people running the business simply being overwhelmed or purposely mismanaged. As a customer you definitely get a feeling that the powers that be behind the scenes are of 2 distinct and different personalities. On one side you get the grassroots "were just a couple of artists trying to create memories and we're not in it for the money and... While on the other side there's no concern for the people that are ordering with no hope of getting that special Christmas gift. There's no honesty in just letting people know on social media how backed up they are and an honest cut off point for certain dates or communication post purchase through the process. It's kind of like, "We have your money now. Just sit back and we'll eventually give you what you purchased". All on the topic of communication post purchase. It's not entirely true that there is no communication. Although it is extremely rare to actually get a personal response, You will get inundated, almost weekly, with upselling. Ads for mugs and future products and this and that. All while you're waiting for the one thing that you bought. It's maddening.

Ive been asking for a refund. I didnt approve the order, it looks awful and I only get promo emails and never a response from customer service.

I think the work was amazing and is proudly displayed in my home. I'll be doing this again!

Updated: There was a mistake on their end and one of the owners rectified it after I sent another email. I feel like they are just overloaded with orders. I’m still not happy with the length of time it took, but the actual product / outcome was good so I am changing from 1 to 3 stars. If you want the picture for a specific date, I suggest ordering two months out. I think they typically deliver in a month timeframe but just to be safe… Previous Review: The company does not deliver as promised. I purchased in one of their December guaranteed spots but have not received my artwork. It says complete but no download / no art. I emailed multiple times with no response. Do not purchase anything from this place! I have requested a refund but I can see that other reviewers are having the same issue and did not get proper resolution.