Marina P.
When I asked you to change the way on…
When I asked you to change the way on dog looked, you said you could but didn't make the change and sent it anyways. You get 2 starts because one do looks good.

Pet Creations Art is a passionate and loving pet brand specializing in highly personalized pet art that is hand-drawn by two sisters, Sallie and Sophia. At Pet Creations Art, we wanted to stand out from the rest by offering the best quality personalised artwork on a wide range of products. Unlike some of our competitors, we do NOT use any apps to speed up the process of our work which in return, sacrifices the quality of the finished product. We will draw your custom artwork by hand with tender love, care, and attention, turning him/her into an incredible masterpiece in the style that you always loved. Our motto of 'Exceed your expectations' is your guarantee that the final product will be better than you ever could have imagined. We are extremely grateful to have had such an overwhelming response from our customers and have since been able to partner with print facilities around the world. We now have print facilities based in the USA, Canada, Australia, UK, the EU and are continuing to expand! Where to next!? If you have any queries about any of our products please contact us at [email protected] and we would be more than happy to help.
Pet Creations Art (petcreationsart.com) has 1,532 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 22 reviews with 2 stars · Clear filters
Marina P.
When I asked you to change the way on dog looked, you said you could but didn't make the change and sent it anyways. You get 2 starts because one do looks good.
Maya G.
I received my lightbox today and I have to say I find the artwork quite mediocre. It's obvious that both cats were drawn with the same template as they look pretty much the same except for the color. I don't see any customization to actually make them look like my sister's cats. It is quite unfortunate because the box seems to be of good quality. Also the background is so light that you can hardy see a difference between when the light is on or off. This is also a big disappointment. I am waiting for another one, so I hope it will be better.
Gary P.
I never received what I paid for. Maybe I missed a text message or accidentally deleted one or maybe I never got a text or message. Communication is not very good. I never got what I paid for. So now what do we do from here. Perhaps getting this reminder to review my experience means I can expect to receive my item very soon. Should I get my item I’d be happy to review again. As of now I have nothing and find the communication to be very weak and a problem
Seton H.
Delivery was slow, communication was terrible, and the item arrived weeks after the promised timeline. I had to open a PayPal dispute to get any motion on this at all.
Megan B.
Got charged more than it should’ve been. Had to go back-and-forth way too long just to get things, right. Then, finally, I had to pay for a canvas. They did give me 25% off.
Response from Pet Creations ArtFeb 20, 2024
Hi Megan! We're sorry to hear about the inconvenience you experienced with your order. We understand how frustrating it can be to encounter issues with pricing and the ordering process. We sincerely apologize for any confusion or inconvenience caused by the discrepancies in pricing and the back-and-forth communication. Nevertheless, we are glad that we got this sorted out! Our aim is always to provide a smooth and pleasant experience for our customers. -Sophia
Tricia
Failed my expectations on service & delivery which was a shame as picture was lovely. Promise of ‘perfect Christmas present’ not met. Arrived 10 days after. Tracking irrelevant as remains ‘nearly ready to be shipped’ today!? Communication poor as no valuable updates but rather requests to leave a tip or review while waiting impatiently for it to actually be done Sorry would not recommend
Response from Pet Creations ArtJan 11, 2024
Hi Tricia! Thank you for taking the time to share your experience with us. We are sorry to hear that you did not have a positive experience with our service. Please know that we take all feedback seriously and will do our best to improve our services for all of our customers. We would like to make things right and invite you to contact our customer service team at [email protected] to discuss a possible solution to the issue. -Sophia
Anne E.
I have not recieved my 8x10 yet.
Response from Pet Creations ArtApr 4, 2023
Hi Anne! I am so sorry for the delay in getting the canvas sent to you. Would you consider sending us an email at [email protected] so we can discuss about this issue? -Sophia
James K.
I believe these fine folks have advertised themselves into a real big problem. They advertise a 7 day turnaround during their busy times. I ordered December 7th and have yet to receive my artwork as of January 14th. I regret ordering this, I’ve received minimal follow up, but I sure as hell get their marketing emails every day or two. I believe this company has a good idea, they just lack any sort of organization or infrastructure to support being an actual business. I would have had better luck driving eight hours to myrtle beach to have an airbrush artist do this for me and at least then I would have had the gift I purchased for Christmas for a loved one.
Response from Pet Creations ArtFeb 23, 2023
Hi James! We’re so sorry that your experience did not match your expectations. This is on us. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Would you consider sending us an email at [email protected] so we can discuss about this issue? -Sophia