PerformiveReviews of performive.com

We started out with EDW about 12 years ago; who then got taken over by TSS (Total Server Solutions). Up until then, absolutely stellar service from tech and admin. This changed in August of 2020 when TSS was taken over by Performive. Noticeable slowdown from tech but still ok but, over time, tech became hit-and-miss. It really depended on whether one got a legacy tech from TSS or a newer recruit. Some tickets were resolved quickly; others took days, if not weeks because the techs didn't bother to actually read and understand the questions. However, worst of all is their admin... absolutely horrible and unresponsive. Really hard sell to upgrade to more resources; with the promise to be migrated within 2 business days (it took 6 weeks). Three account mangers later in as many months and we still had unresolved issues; with the latest account manager not responding to tickets, direct emails or phone calls. We complained again and again to to the account manger(s) directly and also via tickets, and mentioned that we would be looking for a new host - Still no meaningful response, ever Billing tickets take two weeks to get addressed and some not at all - they simply get closed without being addressed. Once we migrated, they kept billing us for the old server, and wouldn't even respond to our messages about this. We migrated in May 2021 and, here it is September 2021 and they are still trying to bill us for the old server. We get multiple reminders daily with no response to our responses. They even turned off our tech support for our existing server which is paid through mid-September. We can't even use the services we paid for. So, we made the decision to engage with a new host. Engaged them on a Thursday and, by the following Monday, we were up and running with our new host.

Good servers, excellent customer support. Answers tickets fast.

The service deteriorated, I left.

110% satisfied for more than 8 years, its customer service is best in class A++

Was always happy with this company until it came time to move on. I spent almost 10 days trying to get my plan canceled before it was billed for renewal and even after talking to many folks I was not able to prevent my account from being charged. After making a stink the money was refunded but the invoices were left open. I tried to resolve this as well but it was only after getting very nasty with someone who sent me an email saying it was my third notice that I was able to get the issue resolved. The amount of time I wasted trying to take care of the simple task of canceling my account was ridiculous and the level of incompetence of those who claimed they were taking care of the issue for me was infuriating. I certainly would never do business with Performive again.

Always great

We inherited a hosting agreement for a company that performive acquired. The contract had auto renewal for a full 3 year period on a purchased hardware hosting agreement. This is hardware now 5 years old but they would not entertain any settlement on the agreement for hardware that is no longer being used. There was no notification that the term of the agreement was expiring, no willingness to work on an amicable solution. I cannot recommend this company when there are so many better options. We will pay until the second term expires and can’t wait to stop wasting money. Update Feb 16. No further contact despite message below. Account managers are fairly non existent. This was the case with TSS as well and worsened with Performive

Been with them for 10+ years. Best customer service I have ever had from any business. Great product too 100%