Perform BetterReviews of performbetter.com

Response from Perform BetterJun 2, 2023

Hello Jo, Thanks so much for your order, and I apologize that one of your Pilates Rings arrived to you in that condition. It seems like there must have been an issue with it's manufacturing. I'll go ahead and have a replacement shipped out to you at no charge. You can expect the new ring to be shipped out by Monday of next week, and delivery in about 2-3 business days from that point. If there's anything else I can assist you with, please don't hesitate to ask. Thank you again and we appreciate your business! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Perform BetterMay 30, 2023

Hi Tom, Thanks so much for your recent order, and I certainly apologize for the delay in getting you an update. Our rep, Spencer, is working on your order and has sent you an email this afternoon with more details. The mats you ordered do need to ship directly from their manufacturer, and we were awaiting further information from them to relay to you. You can expect to see an email from Spencer ([email protected]) in your inbox as we speak. If there's anything else we can assist you with, please don't hesitate to contact us via email, phone, or live chat and we will be glad to help in any way we can. We appreciate your patience, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]