Richard B.
More than 2 weeks and it hasn't arrived
You're asking how you did? The product hasn't even arrived yet. I received an email saying it was shipped 2 weeks ago. Ask again after it arrives and I've had a chance to use it.
Response from PerfectPrimeMar 23, 2025
Hi Richard, Thank you for your feedback, and we’re truly sorry for the frustration caused by the shipping delay. We’ve checked your order, and it was shipped out promptly on August 2nd, 2024, via FedEx, and delivered on September 5th, 2024. While this was outside the usual delivery timeframe, it appears the delay was due to international transit and customs clearance issues, which unfortunately are beyond our direct control. That said, we completely understand how disappointing this must have been, and we’re always working closely with our couriers to minimize these delays and improve the experience for our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out to us at [email protected] — we’re here to help. Thank you again for your patience and understanding. – The PerfectPrime Team