PerfectPrimeReviews of perfectprime.com

Delivery promises not met

I would give 5 stars but I didn’t receive part of my order. I am not to clear as to when I will receive the missing item. I don’t think I will be ordering from the company again

It worked for about a month, then started flashing a message on the screen that said “Thermal Sensor Keeps Stopping” in a glitchy way. When I called the customer service number it said it was no longer in service but to use email and they gave a different email than is listed on their site. I got a reply explaining it’s easier to have short email in the phone message but it is all legitimate. Someone has responded to me via email and I will work with them to find a solution. I’ll update my review if I’m able to get a refund for this device as I already had to go buy a FLIR E5 for $1700 today so I could do the jobs I have scheduled. I need a reliable device with local customer service even if the price is 6 times higher.

The registration process is impossible. It say order #,or serial #. There is no serial # on the product or in the packaging and the order # doesn’t work. Next you have to many measurement scales (5 or less would be plenty with some explanation is the colors would be nice. The max-min temp is nice). You interchange the term “Trigger” and “Measurement Button” but don’t tell us that there the same switch “the trigger”. The English translation could use some work Finally there needs to be a download bar showing how long the updates will take (you should ship with the latest software version) I tried downloading the latest software version and after an hour of waiting I disconnected the download (so far that is the most frustrating) It is easy to get operational and the extremes are easy to see but the refinements in between can be confusing Thanks

Se declaró un valor falso para la aduana (30 euro vs 183 euro) lo que provocó una inspección y la consiguiente molestia (envío de facturas, paquetes abiertos, retraso de 2 semanas, ...)

The cameras work well indoors. I purchased the cameras for the guards to use at the gates of the college. Located in Alabama, the cameras became unusable due to the heat. Disappointing.