PerfectPrimeReviews of perfectprime.com

Response from PerfectPrimeApr 28, 2025

We are truly sorry for the confusion and the frustration you experienced. We completely understand how important it is to receive clear updates and support. We would like to let you know that your order has been successfully delivered. If you have any questions, or if there’s anything else we can assist you with, please do not hesitate to contact us at [email protected] — we are here to help and make sure everything is perfect for you. We sincerely appreciate your feedback and patience, and we are very sorry again for the earlier inconvenience. Your satisfaction is very important to us, and we hope to serve you better in the future.

Response from PerfectPrimeMar 23, 2025

Hi Melinda, We’re really sorry to hear you had a negative experience. We’d love to help make things right, but unfortunately, we couldn’t locate your order based on the details in your review. Could you please email us at [email protected] with your order number? Once we have that, we’ll do our best to sort this out for you as quickly as possible. If you’re unable to provide an order number, we won’t be able to verify the purchase on our end — and in some cases, unverified reviews may be flagged as potential spam. We truly hope to hear from you and get this resolved. Thanks for your understanding! – The PerfectPrime Team

Response from PerfectPrimeMar 23, 2025

Hi Richard, Thank you for your feedback, and we’re truly sorry for the frustration caused by the shipping delay. We’ve checked your order, and it was shipped out promptly on August 2nd, 2024, via FedEx, and delivered on September 5th, 2024. While this was outside the usual delivery timeframe, it appears the delay was due to international transit and customs clearance issues, which unfortunately are beyond our direct control. That said, we completely understand how disappointing this must have been, and we’re always working closely with our couriers to minimize these delays and improve the experience for our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out to us at [email protected] — we’re here to help. Thank you again for your patience and understanding. – The PerfectPrime Team

Response from PerfectPrimeMar 17, 2024

You can always reach us at [email protected], response in 12 hours The IR281 is USD299.99 now, no difference.

Response from PerfectPrimeNov 21, 2023

Please email us : [email protected]

Response from PerfectPrimeJun 22, 2023

We have shipped you an extra replacement unit in the very first time (without extra fee). However, you said it did not work. It is okay to send them back to us and get full refund including postage. We have been trying to do our best to serve customers. However, we do need our items back for full refund. Please understand that. Asking for full refund without sending back items is not fair to us, right?

Response from PerfectPrimeSep 21, 2022

This is your custom charge, not us. Sorry about that. India is really hard to ship import items. We may not support India market directly in the future.