Pep BoysReviews of pepboys.com

Bought tires from them and went to have my tires rotated and even made the appointment way ahead.When I arrived they told me the tire guy quit and the could not rotate my tires...WHAT....Thats mostly what you do.YOU ONLY HAVE ONE GUY.I used to like Pep Boys and have used them for years but over the last 5 years they became DUMB.We won't ever use them again and besides there is a lot better places for tire now.Be glad in the future to see them go out of business.

NEVER Take your car to Pep Boys. I took my car in and asked the service manager, Jason Conley, if he could replace my battery. At the time Jason did not inform me that newer Volkswagens (and almost all new cars) must have the battery changed by certified Volkswagen technicians so they can program the car to the new battery. I've since been told by multiple Volkswagen mechanics that Pep Boys absolutely knew that and this happens a lot. Especially from Pep Boys. When I returned to pick up my car there were all kinds of warning lights on and problems with my windows and my screen/navigation system. When I asked Jason about it he said "Oh ya. I noticed that. It's normal for newer cars when the battery is changed and it will fix itself when you're driving." That was a Friday night. That Monday I took my car to the Volkswagen dealership and I didn't even need to finish explaining what happened before they knew and one tec even guessed it was Pep Boys. Volkswagen said that this is a common practice for these mechanics and that he should have informed me about this. I made an appointment with Volkswagen to change it then I returned to Pep Boys and polightly told Jason what Volkswagen said. He responded with more lies, saying that he could program it 3 days after telling me that it was normal and would fix itself. Then he even tried to blame it on me. I normally only take my car to Volkswagen and it is perfectly maintained and monitored by my app. Eventually I started yelling and he refunded my money stating that I was never allowed in Pep Boys again. This is when things started getting worse. After Volkswagen changed it and programmed the car, there were still multiple problems so they suggested that I take it to the dealership I bought it from to see if my warranty would cover it. After a full day sitting in the service department of my 2nd Volkswagen dealership I had to rent a car because they could only determine that Pep Boys had shorted something out in the electrical system but they couldn't find it. The next day they said it would be $1,200 just to take the dashboard off and keep looking then who knows how much more to fix it. But I was told it could be thousands. My car is my livelihood. I'm a disabled person who works 3 jobs that are all dependent on my car and I also must have it to get to all of my doctors appointments. I live in chronic pain throughout my entire body and I also have 5 bypasses and 4 stents in my heart. Without my car I will lose everything. I have already lost over half of my income on top of what this has already cost me. And if that's not enough, even after it's fixed it will lower the value of my car and has voided my warranty. Stress is the worst possible thing for my heart problems and this is causing me great pain and anxiety. All of these problems could have been avoided if Jason Conley at Pep Boys would have just been honest. Instead my life has been turned upside down because of a blatant lie. And Pep Boys has already contacted me saying they will file a claim on my behalf which multiple lawyers have told me is how these companies trick you into releasing them from any liability. Just more lies on top of lies while I clutch my chest trying not to lose everything because of a lie by Pep Boys. I've had enough of people lying to make money without caring at all about how much they hurt innocent hard working people. I will be taking legal action against Pep Boys as well as creating a website and other materials to get the word out to people to BOYCOTT PEP BOYS and help others get compensated. These companies do this because they think they can just wear people out so they won't pursue justice. The more people who contact me with your story, the more likely it is we can stop them from destroying honest hard working people's lives. BOYCOTT PEP BOYS!!! Pep boys response below is the exact same as they use to respond to emails as well. This is what I mentioned they do to trick you. Never give them that information. Contact your own lawyer. I'm only doing these things first to hopefully prevent pep boys from harming others while I work on my court case and media campaign. Stay away from these evil people

Beware of standard and advanced services at Pep Boys! We brought in a diplomatic vehicle for standard air conditioning service and left with a damaged vehicle, failed fuel pump, ragged running engine, and several thousand dollars in expenses! When the vehicle was retrieved, it was decided to bring it to Herb Chambers Chevrolet of Danvers in order to be properly diagnosed and repaired by experts. Upon retrieval, the vehicle ran abnormally and failed completely at Herb Chambers Chevrolet of Danvers. Certified Chevrolet technicians discovered that Pep Boys had installed the fuel pump improperly—springs detached, dowels missing, unit unseated—causing system-wide damage to the vehicle. It took Pep Boys more than a month to respond, only after threat of legal action. Damages totaled $7,242.43, including parts, labor, and rental car expenses. Strongly suggest you stay away from this franchise – they have inexperienced staff, poor quality parts, limited installation knowledge, minimal quality control, and abysmal communication practices!

I have a nine month from Pep Boys old battery that does not hold its charge. I returned it and asked for a refund. I was told that a refund by check would take 2- 4 weeks. UNACCEPTABLE!!! Pep Boys had no problem taking my money, and I don't care what their corporate policy is.

This review is for Pep Boys at Lake Forest. I had an appointment scheduled for 4:00 PM and dropped off my car at 1:00 PM with Enrique for a simple two-tire replacement, which typically takes about 30 minutes. However, I never received any update. When I called around 4:45 PM, Enrique informed me that my car wouldn’t be worked on until the next day. I explained that I had made the appointment two days in advance and needed the car early the next morning. He dismissed my concern, stating that the corporate appointment system is “useless” and that the online appointments don’t reflect actual availability. I pointed out that this should have been communicated when I dropped off the car, but he was completely unapologetic and indifferent. Very disappointing experience — appointments should mean something, and customers deserve better communication and respect for their time.

I went for a package deal where you get an oil change, tire rotation, and new wipers. I marked my tires to make sure they did the rotation. They did not but charged me for it anyway. I had to spend an hour of my day at the shop trying to get a resolution. The manager admitted they didn't do it and then acted like he was doing me a favor for returning my money for the rotation. No other compensation was offered for them giving me a false work order that included work they didn't do. This was on top of me using a coupon that advertised $140 for this service but the total was $160 because "some vehicles are different" as if my Jeep Compass is an exotic car. PepBoys will try to rob you and when you catch them will do only the legal minimum of returning the stolen money. If they had refunded the full price I would have returned. Foolish business sense to lose thousands of dollars of future work for the sake of trying to get away with my money this one time. Astonishingly bad customer service at the Celebration, FL location.

I regret taking my Toyota scion to Pep Boys on Gratiot. My battery died and they kept my car for six days only for them to tell me about a melted fuse. They finally installed battery and fixed fuse , but when I received my car the car radio no longer worked. They said that there is nothing they can do about it, so they showed no accountability. They said to fix it would be an additional charge. My radio no longer worked after I brought it Pep Boys. Why would I have to pay for their damage to my vehicle? They showed the worst customer service too . I called for days, and no one picked up the phone. They are short staffed , under pressure and take forever to get a simple battery change done. Jordan ( employee) said , “We don’t work on anything electrical, and we are not responsible.” In fact , they were responsible for damaging my vehicle. Do not trust them with your car . If they do anything wrong , they won’t take responsibility for their actions. Lack of accountability is the greatest sign of a company that is negligent about their business practices. Now, I have to go to another car service center and pay to fix my radio damaged by Pep Boys . Very poor inexperienced technicians where customer service shows you how little they care about their customers.

STAY AWAY! Stay away from all pep boys! If anything goes wrong it is hell to get any kind of resolution. My sons car broke down 2 hours away from home and the car was towed to this place in May! It turned out they said we needed a new engine which would be $3700. Three weeks later, still no car and now they said they can't get the engine to fit with the transmission and he needs a new transmission which they said they wouldn't charge us for. (Which makes me think they broke the transmission) They said we could pick up the car about a month later. My son goes to get the car with his grandfather and during the 2 hours back the car was making a loud banging noise and it was smoking out the tail pipe. They pulled over and determined they were going to try to make it home. They were about a half hour from home. We call them and tell them what happened and the cars not safe. They send a tow truck and pick up the car. They look at the car and tell me it's not that loud and it's safe to drive, there's nothing wrong with it. So we go back to get the car and I take it to my mechanics that I trust and he tells me there's no oil in the car, no transmission fluid and the transmission they put in doesnt work. He says I don't even know how you made it here. I called them told them what my mechanic said and sent them a video that my mechanic took showing the issue. They tell me I have to get a detailed diagnostic which costs $165 of which I don't think I should pay for. This is their problem. Now it's August and I have been trying to have someone call me back from corporate for the past 3 weeks. I am looking to sue them in small claims court. DO NOT GO TO PEP BOYS!