Pep BoysReviews of pepboys.com

DO NOT TRUST PEP BOYS IN TOMS RIVER NJ, THEY TOOK MY DAUGHTERS MONEY FOR AN ALIGNMENT AND SENT HER ON THE WAY, NOW THE CAR IS CLUNKING AND NOT SAFE TO DRIVE DUE TO RUST, I KNOW THEY DID NOT CAUSE THE RUST, BUT WHY TAKE HER MONEY? DID AN ONLINE COMPLAINT, SPOKE TO CUSTOMER SERVICE, WAS TOLD FU BY THE LOCAL EMPLOYEE, AND EVEN SPOKE TO THEIR LEGAL LEADER AND NO RESPOSE. DO NOT TRUST THEM!

NICE FORM LETTER NICE FORM LETTER...... IF YOU HAD ACTUALLY READ MY POST YOU WOULD HAVE NOTED ALL THE INFORMATION YOU REQUESTED AT THE TOP OF THE POST. COMPLETE INCOMPETANCE FROM THE TOP DOWN. TELL ME I'M WRONG! I’ll try to keep what could easily be an epic novel as short and on point as possible. RE: Pep Boys Auto Service & Tires #1823 8705 N. Dale Mabry Tampa, Fla 33614 Work Order#2045390 CASE#301234 FIRST VISIT Spoke with Store Mgr. Larry, on 12/9/2025, about a tire pressure issue. Larry told me they were too busy to help me and asked me to return the next day. OK. SECOND VISIT Returned and spoke with the Asst. Store Manager, Tom who informed me there was NO appointment booked for me and further, Larry (who was not there) had NOT left any information that I would be returning. Tom was however courteous enough to book an appointment for me. THIRD VISIT Returned and spoke with Larry. I attempted to explain I had a slow leak which I thought might have been a Schrader valve or valve stem. I was dismissed by Larry, who told me without looking at my car, I needed a new tire pressure sensor. OK. After waiting 90 min, Larry told me they were not able to obtain a matching part. I told him that was unacceptable and asked that he return the original part or order the correct one from the dealer. Larry again cut me short and said "We only use PEP Boys Parts". Five min later, he miraculously found the correct TPS! OK After leaving, I found my dashboard gages were no longer working correctly and now displaying TWO error messages! FOURTH VISIT. Returned and spoke with Larry. He told me; 1. I just needed to drive the car and the computer would reset. I then mentioned my 40+mile trip the day before. NEXT TRY, 2. My car has a bad computer. I then asked him why the tire pressure was being displayed for ALL 4 wheels before the “repair” and now only THREE? NEXT TRY, 3. Larry then stated that he would order a part from the dealer. He further stated that I should come back the next day ... then thought for a minute and said “come back on Tuesday”. OK. QUESTION ??? I thought you "Only use PEP Boys parts” Now I’m confused, do you, OR, don’t you? FIFTH VISIT Returned and spoke with Tom. No appointment, No part, and of course, no message from Larry, who was now on vacation! I called 1 800 PEP BOYS and asked to speak with a General Mgr. Several days later (1/6/26) I received a message from Chris Cook, asking me to call him at 813 557-XXXX, which was clearly an incorrect number. (I have the recording). After some detective work on my part, I found the correct number 813 557-1513. When I called, it was answered “This is Chris Cook” and silence! Nothing! Not you have reached my VM. Not, please leave a message. NOTHING BUT SILENCE!! I did leave a message. In-fact I left two messages, which to date, Mr. Cook has not shown me the courtesy of a response. Approx. 45 min after Chris Cook’s message, I also received another VM from Larry, the store manager stating “This is Larry at Pep Boys, please call me with your credit card number so I can process your refund”. The offer of a refund is very much appreciated, but was never requested !! My issue with the tire has now become a distant second to the poor service, stall tactics, inconsistent answers, and what I consider possible upselling. My bigger issue has become being put in the middle of whatever drama exists within PEP Boys. This drama has caused me to make FIVE visits so far. As to the refund, Thank you again, but I will NEVER TRUST LARRY with my CC number, especially over the phone. To obtain this refund will require a … SIXTH VISIT I will need to return to PEP Boys when Tom is working so I am able to process my refund in person. SEVENTH VISIT Now, I will need to have to a competent shop properly complete the repair. THANK YOU PEP Boys. Seven trips to fix a leaky tire. Possibly a new world record.

Wrong tires ordered even after giving the Model and Trim. Only ALBERT of Rt.440 in Jersey City can do it. Computer illiterate manager. Will waste 2 to 3 hours of your time. And totally Loudmouth.

This place is the absolute worst! I went in for a simple tire installation. They couldn't figure out how to get the lugs off my Mercedes. Yes, they look like locking lugs, but they are not! 2 1/2 hours wasted first time. Finally went back after they were sure they had a 17mm socket to remove the factory lugs ( I had to call the dealership and get the info for them). Finally got the tires on. But why are you under my hood? Oh, a courtesy inspection? WTF? I didn't ask or authorize you to be tinkering around with anything else on my vehicle! I'm sure you idiots wouldn't know the first thing about it to begin with. Don't be doing things you are not authorized to do! And don't slam my damn hood down - it's a soft-close hood, just like the doors, and you're going to break it! GTF out from under my hood!

Seems like the hardest working person at Pep Boys is the employee that comes on these review sites and has to apologize for the crappy work they provide. They are very busy !!

well better customer service to start. brought my car in for an oil leak it ran just fin. 3000 dollars later only to be told i cant drive the car . sent it a complaint . i was told they would refund some of the money. i am still waiting for that refund .even told the manager when we picked up the car that they messed up something and they were not willing to help me.

My overall experience with the repairs was less than satisfactory. A repair I was charged for was not communicated to me, and when I brought up the concern, I was confronted instead of having the issue acknowledged professionally. Instead of taking responsibility for the oversight, I was made to feel as though I was the problem.

In October 2025, I took my vehicle to Pep Boys in Lansing, IL for brake service, including new brake rotors and related repairs. I paid over $1,000 for the work. Less than 24 hours after picking up my car, the engine began shutting down, which had never occurred before. When I contacted the shop, they advised me to bring the car back in and then charged me an additional diagnostic fee of over $100, only to tell me that the vehicle now required another $1,000+ in new repairs. This immediately raised red flags, as the issue began only after their service was performed. I strongly suspect that something was either tampered with, mishandled, or left improperly reassembled during the brake service. Feeling uneasy about their explanation and unwilling to pay another thousand dollars so soon after the first, I took my car to a different mechanic for a second opinion. The other mechanic discovered the issue was related to a sensor that appeared to have been affected during the prior service and a small fee to replace. This experience left me feeling deceived and financially taken advantage of. It appears Pep Boys may have engaged in negligent or deceptive repair practices—possibly creating or worsening problems to generate additional income from customers. The situation resulted in lost time, energy, and unnecessary fees paid. Potentially unethical business conduct, possible vehicle tampering, and unnecessary repair recommendations made to increase profit. This raises serious concerns about integrity and trust at this location. I strongly caution other consumers — buyer beware.