Pep BoysReviews of pepboys.com

They helped me decide which service was necessary at the moment and which I can wait for. Friendly and told me accurate information.

Staff was friendly and professional. Car ready when said. Luis the tech was kind. Also a clean work environment and store was clean of food stuff.

Purchased tires for my truck on 11/2/23 and set up install for today(11/4/23) Dropped truck off around 8:30am and ran some errands. D'Angelo called me about 11:30 saying truck was ready to go! All good and excellent customer service by the whole crew. I had this store install tires on my Wife's truck back in July of this year and now we have them do scheduled maintenance also. Never had any issues...

Wtby CT site, customer service is horrible. mechanic did expensive job twice with no results. Took car to West Hartford CT Pep boys. Spoke to Richard. Friendly customer service and Mechanics that know their craft! My car is finally fixed after 3 attempts and 20 full hours of my time waiting in waiting area. Thanks guys! I am so greatful to get my car back finally !

Great customer service had a screw in my tire called pep boys they said bring on down 430 I got call said car ready could not believe it I live in richmond va. Thank you ormond beach pepboys. Gerry and crew you saved me made me believe in pepboys great service

Great service. Walked in and was taken care of right away. My jeeps brakes were fixed within the day. Very satisfied!

Nick and his team were great! Ormond Beach branch was terrific. Final price was lower than the estimate!

So many positives about this service call. I have been using the dealer mostly since I got my 2018 Jeep Grand Cherokee 5 years ago. But since COVID getting an appointment requires reservations weeks in advance. I used Pep Boys in the past with previous cars but not for some time. I've tried other local shops and wasn't impressed. I needed an oil change, went to Pep Boys website and confirmed an appointment two hours later. So two big plusses here, ease of use of the website and quick appointment. I went in waited maybe 3 minutes while another customer was serviced and they got my car in the que. Two more big plusses quick and very customer oriented reception. Free tire rotation another big point. All communications were texted and emailed, when the car started work, what was done, who did it and when it was finished. So another big point great communication on status and actions. Finally the car work was completed in a little over an hour and a half. Great, Great Great. Lastly for the services I got the price was lower than my dealer and a local service center I’ve used in the past.