Pep BoysReviews of pepboys.com

f I could give zero star I would. In April my husband and I drove from Massachusetts to Florida. On the way the cars AC started blowing warm air. When we reached Florida my husband took the car to the Celebration Florida Pepboys. We were told we needed a new compressor. The cost was $1100 and take approximately 3 1/2 hours. He dropped the car off at 8:30 the next day. At around 1:00 they called saying the tensioner needed to be replaced. That cost was another $600. At that point we were already hours after the car should have been finished. At 4:00 my husband took an Uber to the shop. He found out they ordered the wrong part and were waiting on a new one. My husband sat at the shop while I sat in the lobby of the hotel we had checked out of until 9:30 at night! The shop closed at 8:00! We didnt check in to our next resort until almost midnight. Two days later the AC stopped working and the car broke down on I-94. It was towed to the Walt Disney World Car Care center. While there it was determined by the mechanics that the compressor was not only improperly installed but the tensioner belt they used was too small causing the tensioner bolt to snap and the belt fall off. The alternator was unable to charge the battery and it was completely drained. It took days for the shop remove the broken bolt. We were left stranded without a car and forced to move to a new hotel. We missed 5 days from our jobs, had to fill emergency prescriptions and take ubers to get anywhere. We have documentation from the garage, the snapped bolt, the wrong belt, a video of the tensioner flopping around and all of our receipts totaling almost 7000 dollars. After submitting this all to Pepboys ,dealing with multiple people over and over it is 2 1/2 months later and we have received NOTHING from Pepboys. We have everything charged on our credit card and the interest is 29.99! Our car still has no working AC and the heat index in Massachusetts is 110 today. My husband drive 40 mins to and from work sometimes sitting in traffic. He has medical issues including a heart problem. We are struggling to meet the minimum credit card payment and are unable to repair the AC until Pepboys reimburses us. We are continually calling and emailing any numbers and emails we have and still have not had one person help us. EVERY single time I have emailed Rhonda Grant in claims Iget an out of office reply! I mean EVERYTIME! I have all the email responses saved to prove it. The customer service sends a stock email claiming to have escalated to the field leadership team. NEVER EVER use Pepboys unless you want to end up in court!

Last time I come here, there wait times are a joke. Made an appointment for 2 n was told 1 hour for service. Took over 3 hours, guys sitting outside doing nothing, joking around meanwhile every bay has a car in it. Total joke. Patchogue Pep boys

I would avoid this failed store like the plague. They will attempt to scam you. I went in for tires new tires. The salesman gave me the same old worn out routine, trying to act like he’s my friend. I, a certified automotive technician myself, explained to him that I had just done work to the vehicle and had more work that needed to be done. I explain that the front end had just been rebuilt and that the caster would be put on the alignment. I even went as far as to explain to the guy how easy the camber was to adjust. He assured me the mechanics knew what they were doing. I paid almost $1000 for four new tires and they never adjusted the camber on the alignment that I paid for. Furthermore I had explained to my friend at the counter that the rear lugs were rusted and worn. An issue I was aware of and plan to fix this week. I explained that if they simply used an appropriate wrench instead of an air tool to install just the rear lugs that there wouldn’t be an issue. Sure enough they broke the stud and tried to charge me to replace them. Tried to tell me that I couldn’t take my vehicle in that condition that they had made worse. The salesman also didn’t seem to realize I was in the waiting room while he ran his mouth about the situation to his coworkers. He admitted aloud that he didn’t know if wheel hubs come with new wheel studs (Most do). When my vehicle was finally finished. I received a report from them about the condition of my vehicle. They claimed I needed front brakes, I had replaced them a few months ago and inspected them yesterday (6/24/26) they’re still practically new. The report stated that my front steering knuckle was cracked. I had just replaced that yesterday (6/24/26) and they most definitely weren’t cracked. They tried to sell me a cabin filter and air filter both are good, and why were you in my glove box when you were only changing tires and doing an alignment!?

I had a screw in my tire on Father's Day and had to travel from Rhode Island to Boston for family. I had an appointment at Pep Boys for 9am and when I got there, they blew me off and told me to leave my car and would get to in in a day. The man there also told me to call Firestone or Mavis as they were open on Sunday. I called this Firestone location, and they took me in right away. They had to turn away a line of people, will never call them again.

Please, whatever you do, do not go to the Pep Boys located at 2415 S Vineyard Ave in Ontario, CA. My wife previously took her car there because of a flat tire; the salesperson claimed the tire couldn't be repaired and insisted she buy a new one, charging nearly $400 for just that single tire. The problem is, that recently purchased tire went flat again today. We went to the shop to explain the situation and pointed out that the tire was only a month old. However, after looking at the receipt, a salesperson named Jorge insisted that an appointment was required for repairs—even though the shop wasn't busy at all and there wasn't a single other customer around. It left me wondering: did they want me to leave the car overnight before they’d fix it? Or were they giving me a hard time because I’m not American? Jorge’s attitude was terrible. I strongly advise against going to this shop for any service.

I brought in my car and was told I need a new transmission. The following is what went wrong at Pep Boys Celebration 1. The vehicle inspection report showed the following: RR Rotor/Drum Deep groves play_circle_outline Learn More LR Rotor/Drum Deep groves play_circle_outline Learn More Fluids Coolant reservoir is contaminated ( very dark color, oil mixing into the coolant) , OIL DIPSTICK IS EMPTY play_circle_outline Learn More Steering & Suspension Both front lower control arms ( bushings are cracking) play_circle_outline Learn More Shocks & Struts Both front struts ( leaking) , both rear shocks ( leaking) play_circle_outline Learn More OBD Test Code P076F-00 Gear 7 Shift Incorrect Ratio, P1009-00 Humidity Sensor Module I was told that the items were just warnings based on mileage and I just needed a transmission 2. I was told it will take a week to get in the transmission. I was never informed it would not be a new transmission 3. I was not informed that my car needed “ extra parts” only when I asked, and I was not told what parts are needed or why. 4:I was told by Luis that the transmission was delayed. But they would prep my care in the Bay so that when the transmission arrived it would take 1 day. I was then told by the manager Roberta that they would never do this and my car will not be prepped. 5: during the same conversation I was told by Luis my car will be ready In 1-2 days, and when speaking to Roberta- who has poor customer service, the car would take 3-4 days. I believe Roberta stretched it out in purpose because I complained 6. Again in the same phone call I was told the transmission came in the night before by Roberta, yet Luis told me the transmission came in a few days ago Lies, poor customer service, constant delays. 3 weeks later I still don’t have my car and have spent way too much on car rentals and Ubers. I asked for the Managers boss and she refused to give me the contact, told me I would be contacted but 4 days later no call, no update.

As a reminder, since this is the second time I'm writing to you, on May 23, 2026, we took both our cars for their annual Pennsylvania State Inspection (Petp Boys 3475 WilliamPennHwy. Monroeville. Store ID 0225; Order# 2336094). Our 2024 Toyota RAV4 Hybrid passed the inspection successfully. However, the inspection of our 2018 Dodge Grand Caravan revealed some issues that needed to be addressed. I filed a complaint after comparing the prices of the parts you replaced and charged me for with the retail price at stores like Autozone and other online retailers. I learned that you charged me more than double the average cost of those parts, and on top of that, you charged me $99.99 to diagnose the washer system. In response to my complaint, you left a message on my phone. Today, my wife called you to discuss our experience, and as a result, we are even more outraged by the exorbitant prices you charged for your services. They explained that they had charged almost $100 for diagnosing the windshield washer pump, $48.99 for the part, and $122.40 to replace a pump that costs $25 as a genuine Mopar part. It's unbelievable, but it's true.

THE WORST CUSTOMER SERVICE. BEEN WAITING FOR RETURN OF PURCHASED TIRES FOR 2 MONTHS