Pep BoysReviews of pepboys.com

Got my oil change and now they telling me there is no more discounts or promotions. I always got a discount on my oil change. And also promotion with no interest charges for so many months. No dealing with pep boys anymore. Going to cancel out my pep boys card. I give them a rating of zero

Women beware of Pep Boys Hamden. I brought my 2008 Buick Enclave in for emissions and a simple oil change. I waited about 4 hours. Less than 2 weeks later, the “Change Engine Oil Soon” light came on, and we had to buy and add oil ourselves just to get the oil level right. The car later started shaking, overheating, and showing warning lights. Monro checked it and said there was no engine oil leak, despite Pep Boys claiming one. Monro also found transmission-related issues and signs consistent with improper transmission-fluid interference and unauthorized transmission work/tampering. Monro was transparent, showed us the codes, explained what they saw, and even recommended a real transmission specialist instead of trying to profit from the repair themselves. That is what honest service looks like. Pep Boys manager Bert’s explanations kept changing, his own scanner showed transmission codes, and he concluded the car was no longer safe to drive while still claiming Pep Boys did nothing wrong. His treatment of me felt dismissive, misogynistic, and targeted. My warning to women: go somewhere else. Get a second opinion. Do not let Pep Boys pressure you into paying for diagnostics after a problem appears right after their service. Pep Boys Kills Cars. That is how this experience feels to me. A legal notice is being sent demanding preservation of all camera footage, service records, diagnostic records, communications, and evidence. I will update my reviews if Pep Boys makes this right. I am still awaiting a response from their claims department, specifically manager Ashley Montgomery. I have been told I would receive an update and as of today, 8/12/26 still no response.

Cerritos CA Location Edit (in response to Ari): Ari, thank you for the response. However, your message reflects the same pattern I’ve already experienced across every level of Pep Boys’ communication: acknowledgment without meaningful action. The issues I described were not limited to a lack of updates — they involved multiple follow‑ups, repeated assurances that Field Leadership would contact me, and no outreach from leadership at any point. Your request that I send yet another message to customersupport simply directs me back into the same failed communication channel I have already used five times without resolution. Pep Boys does not need a sixth follow‑up from me to “continue looking into this matter.” The company can review the case internally and take appropriate action without requiring additional outreach from the customer. My review accurately reflects the full scope of the communication breakdown, and the concerns remain unresolved. Original: The repair itself was completed correctly, but the communication at the store and afterward was extremely poor. The store closed for the day without notifying me, the service tracker wasn’t updated until the next morning, and the part arrived late with no communication. I had to initiate every update myself. These store‑level issues were the start of a much larger communication problem. After the service, I received the standard internal survey that is automatically sent after a visit. I completed it honestly, but this was separate from my official complaint to corporate. The survey did not address the communication issues I raised, nor did it trigger any corrective action. When I contacted corporate directly, I made multiple follow‑ups and was told several times that Field Leadership would contact me. No one ever did. My requests for escalation to Executive Customer Relations or Corporate Operations Leadership were ignored, and I continued receiving template responses that did not address the communication failures. Eventually, I received a call from the store, but at that point the issue had escalated far beyond what the store could address. The escalation chain failed at every level: store, Customer Relations, Field Leadership, and Operations oversight. The standard survey captured my feedback, but the official complaint process showed no accountability or follow‑through. After five follow‑ups and no meaningful communication, it’s clear the issue is not the repair itself but the complete breakdown in accountability and communication. This experience warranted a 1‑star rating.

Fake bait and switch tactics were u.In the AC check, the doesn't check anything.Tell you have to buy additional check for more money.And then ambiex charges gave me a $ 1,665.75 estimate for unneeded repairs! Return my car in shape.Then I gave it to them! Bait and switch scam.

I don’t even know where to begin with these crooks. I waited for over two hours for a warranty repair, only to be told to come back a few days later after no one even touched my car. Then I came back and spent five hours to be told it’s not going to be repaired. Opened a case with their corporate office who never followed up with me after waiting for days. They claim they called me and I hung up on them. I’m trying to get them to fix my car so why would I hang up on them? Then I spoke to a manager who said he would get me a refund, but never did and won’t contact me. So filing a complaint with NJ Division of Consumer Affairs and if that doesn’t help will file a small claims case. They think I will go away, but I won’t.

⭐☆☆☆☆ 1-Star Review If I could give zero stars, I would. My experience with Pep Boys Store #702 on E. Tropicana in Las Vegas was one of the worst customer service experiences I have ever had. I brought my 2014 Chevrolet Impala Hybrid in for an oil leak and paid $765.43 to have the problem repaired. Pep Boys assured me the repair was complete. The moment I picked up my car and pressed the accelerator, it made a loud engine noise it had never made before. My hybrid has always run quietly, and I knew immediately something was seriously wrong. I never even left the parking lot before going back inside. Instead of taking responsibility, the technician, Patrick, claimed the noise was there before I brought the car in. That is simply false. Then the store manager, Rafael, dismissed my concerns because there were no warning lights on the dashboard, as if that somehow meant nothing could be wrong. Any experienced mechanic should know that not every mechanical problem immediately triggers a warning light. Pep Boys kept my car for five more days, claiming an inspector would look at it. During that time, no one bothered to keep me informed. I had to repeatedly call the store just to get updates. First I was told the inspector hadn't arrived, then days later I was told the inspection had been completed and nothing was wrong. When I asked for a copy of the inspector's report, Assistant Manager Scott told me there wasn't one. No documentation. No report. I was left questioning whether an inspection had actually taken place. To make matters worse, after five days my car was returned to me with the oil leak still there, the engine still making the loud noise, and now the Check Engine light was on. I paid for a repair that was not properly completed, and my vehicle came back in worse condition than when I dropped it off. Because Pep Boys kept my vehicle for so long, I had to rent a car from Enterprise, costing me an additional $780.00 out of my own pocket. Between the failed repair and the rental expenses, I am out more than $1,545, and my vehicle is still not fixed. I filed a formal complaint with Pep Boys Corporate (Case #335504) and was informed that my case had been assigned to Field Manager Randy Hodges. To date, I have not received a single phone call, email, or any follow-up from Mr. Hodges regarding my complaint. It is extremely disappointing that after spending this much money and going through weeks of frustration, no one in management has taken the time to contact me or attempt to make this situation right. The lack of professionalism, accountability, communication, and customer service at this location is unacceptable. Instead of admitting mistakes and fixing the problem, they dismissed my concerns, failed to provide documentation, and returned my vehicle without resolving the issues. I trusted Pep Boys to repair my vehicle, but instead I was left with a larger repair bill, a rental car expense, and a vehicle that is in worse condition than when I brought it in. Based on my experience, I cannot recommend this location to anyone. There are plenty of repair shops in Las Vegas that value their customers and stand behind their work. Unfortunately, Pep Boys Store #702 has shown me the exact opposite.

I brought my vehicle to Pep Boys because it was experiencing a significant shaking issue. I specifically requested that the vehicle be thoroughly inspected and test driven to accurately determine the cause of the problem. Based on your diagnosis, of control arm replacement and front tire and front rims. I authorized repairs totaling $2,291.62. After these repairs were completed, the original shaking issue remained. Your technicians then informed me that the tie rods were the cause and replaced them at no additional cost. When that failed to resolve the issue, they said it was my back rims causing shaking of vehicle, that failed to resolve issue as well. I was then told that the vehicle required a rack and pinion replacement, which would have resulted in thousands of dollars in additional repairs. They said they will order parts and have yet to contact me. Because I had lost confidence in the diagnosis and lack of customer service. I sought a second opinion from another repair facility. The second mechanic immediately identified the actual cause of the problem: both rear brake calipers were seized, requiring replacement of the rear brake calipers, rotors, brake pads, and brake hoses. After these repairs were completed, the shaking issue was completely resolved. It is evident that the repairs performed by Pep Boys did not address the reason my vehicle was brought in for service. Had I relied on your recommendation, I would have unnecessarily paid for an expensive rack and pinion replacement while the actual problem remained unresolved. Additionally, after reviewing my paperwork, I discovered that the invoice provided to me contains another customer's name and address instead of my own. This represents a serious mishandling of customer records and raises concerns regarding your recordkeeping and customer privacy practices.

I wish I had the ability to leave a review with ZERO stars. Today was the first time I experienced horrible customer service at the PepBoys Cerritos (South Street) location. My family has patronized this establishment for at least 15+ years; personal and company issued vehicles. Today, Abraham Rios (claims he’s the only location manager), tried to steal $200 from my family by amending the original quoted service price for an alternator repair. When I had the vehicle towed to the facility by AAA I shared with Abraham that the vehicle was being towed and I needed an alternator - he’s initial response was are you sure, you may need a battery. My response was, no I need an alternator. Abraham twisted his face and said you may need a battery, how do you know you need an alternator. I paused thinking I just shared the vehicle is being towed and I only need an alternator - I verbalized again I don’t need a battery, just the alternator. Abraham says who told you that AAA. I responded, yes - two (2) AAA techs gave me the same diagnosis. Abraham stated to me we can check the battery with our diagnostic to make sure it's not the battery - that would be $15.99. I repeated back $15.99. Abraham said yes. I immediately said I do not need that, just the alternator. Abraham began typing again - he finally gave me the quote of $1,074 for the alternator - parts and labor. I repeated $1,074 - Abraham said yes $1,074. I said let me call my husband - so I stepped away, called my husband, and shared the quote. I returned to the counter and told Abraham my husband said no. I left the facility and returned to work. I returned back to the PepBoys, approached Abraham and shared I talked to my husband and he said go away with the service. When I retrieved the vehicle Abraham charged me $1,275 (I was so upset that it may have been $1,274 - I’ll keep saying $1,275 for the sake of conveying the story). I questioned what happened to the $1,074 - his response was it was always $1,275. I challenged the facts because I would have quoted my husband $1,275, not $1,074 (I definitely know it was $1,074 because Kia Cerritos quoted me $1402.80 labor, parts, warranty). After arguing the point, Abraham then tells me fine I’ll give you a discount - he immediately typed on his computer and the new price reflected $1,146.82. I told Abraham (repeatedly) no, put the price back to $1,275 - if he’s standing on that was always the original quote then put it back so I can swipe my card and I'll deal with corporate. Abraham refused to change the final invoice back to $1,275 - I paid the $1,146.80 and left the location.