Pep BoysReviews of pepboys.com

Over 6 hours for a NYS Inspection and basic oil change. They kept telling me "you're next" every hour.

For a two-week period of time I went to my car to double check on my car. Because the 1st time I came to check on my car ALL my doors were unlocked. After I locked all my doors and then returned a 2nd time, days later, Again, ALL of my doors were unlocked. This 3rd time that I visited, I found weed in my car and nothing in my trunk because it was stolen, and the 2 front doors were unlocked. I smelled weed inside of it and found a cup with a marijuana blunt inside of it. Mind you this was the third time I came to check on the car, I had already visited Pep Boys twice, locked all my doors, and had found that every one of my doors were unlocked. When I came back to my car the 3rd time to find the weed stench and a cup with a blunt inside, including ashes all over my vehicle's center console. So, stolen items, illegal substances (and I work in Law Enforcement), and no concise answer to my car woes (the reason I took it there in the first place) .. .. .. Then was called a liar by management when I brought it up to them. (this is the short version my experience with them)

Let me start off by saying my daughters car is currently sitting at the Pepboys location in Clayton since it was towed there 5 weeks ago with no resolution to the problem. In October of 2019 we had my daughters car towed to Pepboys in Clayton. We were current customers and entrusted them with repairing my issues. I was it was the radiator a d agreed to the $1,690 repair. While working on the radiator they damaged the engine. Due to their error the store paid for an engine. It took them over a month to fix while leaving the burden on me to figure out transportation. Since 11/2019 we have returned to Pepboys at least 8 times with issues related to the engine. I even took it to other mechanics who always referred me back to Pepboys since it was their error with the engine. In May of 2021 the car just died and I had it towed to another mechanic since I had little faith in the Pepboys in Clayton. The owner of the automotive place stated the engine was dead and there was not one drop of oil. We just had the oil changed the end of January and NC inspection the end of April (which they were supposed to do an oil change with inspection which they didnt). Maybe the oil was due to be changed but it shouldn’t have had no oil in there. There is no oil on my driveway. I contacted corporate office after the other mechanic advised about the engine and opened a case. I called 5 different times over no one returning my calls and finally Eric at the local Pepboys called me. He seemed to be nice but cannot stick to his word with calling back or giving me an estimate on a replacement engine. His boss agreed to pay half for a replacement engine and Eric advised over 10 days ago he would call me with numbers. Still no call, 5 weeks later since towed and no estimates as my daughters car sits at the store. I am amazed how I went in for a radiator and had a bad engine put in and somehow this has become my issue mentally and financially to deal with when I had good faith they would replace my radiator and not create a year and half worth of issues for me. Keep in mind every time we dropped it off over the last year and half the car would be there on a average of 3 days to repair. Of course that manager is no longer there and he never charged us for those issues or log into your system. Either way the engine was bad that was put in, I didn’t ask for an engine and now no one is ethical or understanding to call me back to even resolve the issue. I have already made a complaint to Better Business about this and next will be the NC Consumer Affairs. I feel as a female and consumer they are taking advantage of me and I will not tolerate this. Emotionally this has worn me down but I will not allow this treatment to happen to others. It’s a shame how fast reputation can be affected over one issue that could have been resolved with returning calls and showing me some respect.

I recently had bought a car and was thinking of who to trust to have it in good shape. I don't know the answer yet, but I know who not to rely on: Pep Boys. Their website said they are open till 8PM, so I made an appointment for, 6.30PM, drove all the way to the store, arrived 15 min BEFORE my appointment. And guess what happened: "Sorry we are closed for today, please come tomorrow!". If you don't work at 6.20PM, why on Earth do you give me an appointment at 6.30PM? Anyways, the lesson I learnt: Avoid this shop, not a trustworthy business at all.

I had been going to the Pep Boys at 7655 Hillsborough, Tampa, FL, for at least a year, since it was near my house, and the CS was good. Recently, my car went down and my job path changed. I left my car with the store since last Oct, 2020, to be fixed. No word or calls on when it should be done. It is now May of 2021, and still no briefing on conditions. Never again will I return to this location without a demand order and legal proceedings. Beware!

FRAUD--SCAMS FRESHMAN COLLEGE STUDENT HAD A BRAKE ISSUE WITH HIS VEHICLE. Took the vehicle to store# 652 near CSULA. was asked to leave the vehicle. Later received phone call saying that the BRAKES needed to be REPLACED. (IT IS HIGHLY UNUSUAL TO REPLACE ALL FOUR SET OF BRAKES.) $ 820.00 cost. Student was told that he could make monthly payments, without interest. The brakes were replaced prior to determining that the student did not meet the criteria for the monthly payment offer. STORE ID. 0652 SERVICE WORK ORDER #2250361 Arthur Gutierrez, SERVICE MANAGER, REFUSED TO RELEASE THE VEHICLE TO THE STUDENT AND DEMANDED THAT THE STUDENT FIND SOMEONE TO PAY THE BALANCE. I was contacted by phone, I requested to speak with Art, he refused to give his name and title and left the phone. I drove from 92656 to 90022. when we approached the service bay. The service bays were being closed. the bay where the vehicle was had been closed. I requested the parts that were replaced, but was ignored. I stepped inside the service area and phoned LASO, ( LASO/ELA, INCIDENT #247 ) I rejected repeated request to step outside remaining there until LASO arrived. About ten minutes prior to the arrival of LASO, Art removed the parts that were replaced and placed them in the trunk of the vehicle. I had mentioned to Art that I was going to have those parts inspected and evaluated by three separate entities to determine if REPLACEMENT WAS REQUIRED. After LASO arrived and with the REPLACED PARTS in the VEHICLE I paid the $ 820.00. I suspect that a number of Corporate Polices and Procedures were violated during the SCAM/FRUAD OF THIS STUDENT. IF NO CORRECTIVE ACTION IS TAKEN, PEP BOYS IS COMPLAISANT WITH FRAUD---SCAMS.

Ordered the sending unit Pep Boys listed as being for our vehicle. Part wasn't even close to being right. Despite it being their mistake they refuse to take the part back brand new-never installed in the original box still in the original packaging. Horrible service and customer service is non-existent. Will NEVER buy there again.

Here is my first and last experience with pep boys. I will say first that mostly I am my own mechanic, so I am not ignorant to car repairs. Also I am a former farmer so I have worked on several types of vehicles and machinery. Now on to my experience with pep boys. We were vacationing in Florida when our 2003 Pt Cruiser overheated at the Bradenton Florida exit. Found the car had blown coolant out and as we had coolant with us, I got the car cooled down while we looked for a repair shop open as it was Sunday November 1, 2020. Found a pep boys close and limped the car there. After checking the car the technician told us the head gasket was blown, which I did suspect as I could smell antifreeze from the exhaust. Was told the repair could be done by Friday the 6th and it would take app. 9 hours labor. We told them we had to leave for Illinois by Thursday and they said they could have it done by then. We waited until Tuesday morning to call and ask how it was going. They told us they would have it done by Wednesday night or early Thursday morning. We called Thursday and they told us it would be done at noon or a little after. We arrived at the shop about noon and here is where it all goes wrong. We sat and waited and nobody came to tell us anything. We had to keep hunting up the technician and were told 3 times that they were just putting on the “finishing touches” . Well the “finishing touches” took till 8:30 pm and they came and told us that the air conditioning would not recharge and they couldn't find the leak. The air conditioning was working perfectly when we dropped the car off, so they messed that up. I asked if the head gasket repair was done and they said yes. I told them they messed up the air conditioning and they ended up taking 300 off the bill as I told them I would fix it myself. We were upset with them by this time as the car was not done when they said, they messed up the air conditioning, and they ignored us in the shop, They did not keep us informed or seem to care that we we waiting that long. We paid the 1718.09 bill and left for Illinois. We got home and two days later my wife said there was a puddle under the car and found it was coolant. I smelled it coming from the exhaust again and the only way it gets into the exhaust is through a leaking head gasket or intake manifold gasket both of which would have been replaced in head gasket repair. Pep boys repair failed with only 1200 miles on the repair while I still owned the car at the time. Pep boys will only do warranty work at one of their locations and the nearest to me is 240 miles away in Chicago. Three reasons not doing this; Car not safe to drive to Chicago with leaking coolant, it would cost me to get it there and not going into the Covid Capitol of Illinois to get yet another pep boys “repair”. My local certified Chrysler auto dealer/ repair shop confirmed the head gasket was leaking. Upon contacting the store and e.mailing the findings we waited for a response. We called and they couldn't find our e.mail and 4 hours later told us they found it in the spam folder. Nice. Customer e.mails going to Spam folder. We were told by the manager that no refund would happen and they would like to help us but as I see it the only thing they helped with is to our money with a improper faulty repair. Contacted the Customer relations twice with this and they said it would be referred to the Area Director who we gave 6 days to respond and never heard anything. This is the worst auto repair experience I have ever had and I want my money back. DON”T go to pep boys. Michael and Lori Meador