Pep BoysReviews of pepboys.com

Pep boys is a scam!! We had rear breaks replaced by them. They totally messed up the job and caused additional damage. Used very cheap parts as replacement and claimes to use parts from „dealership“! We had to take the car back twice to them because the parking break was stuck after their break job… another shop had to fix it eventually because they were not capable of doing it! also personal was very rude and tried to intemidate me (smaller female…). Please don‘t go to pep boys.. it‘s a scam.

I was suppose to get an oil change and my tires switched around only to find out the next they didn’t even put enough oil that was suppose to go in my jeep. They never switched my tires. t waited for 2hrs and they charged me $95.03 for nothing. I advise know one to go to them!!!!! I must say I called the corporate office and was refunded

WELL, I brought my car in April for almost a thousand and May for a 3290.00 for an oil leak problem little over a month!!!!!! And now June for almost 400.00. Are you kidding me???? Still leaking oil, almost 5,000.00 and cannot repair. Losers, waste of my time and money! I am under warranty 90 days. However, watch out for the rip-off hidden warranty they charge without your knowledge. Actually, they are supposed to refund the almost 400.00 hidden warranty. Not seen yet!!! MY OIL pan and gasket is under under warranty for 90 days and They will repair or I WILL SUE! Tired of all the money and No repair with wasting my work time! Oh! Almost forgot! The June experience I had - Charged me 161.00 for a 49.95 part! You do the math! I complained, but they said that is what all Pepboys charge across the US. What a joke? SO, obviously we the people have to pay inflated rate for other cities in this country!

Recently went to pep boys for 4 tires. They dismantled my brakes and calipers with out asking me. When they re installed them. I had a very loud squell when I backed up.id have appreciated it if they just changed my tires. I can handle the brakes on my own.their sad attempt to drum up business in a failing company is not the consumers fault.

I live in the Phoenix, Arizona metro area and my experience with Pep Boys was so awful that I wrote the CEO of Pep Boys, Mr Scott Collette, via USPS certified return receipt on March 25, 2024. In that letter I supplied documentation of the terrible store Manager experiences with two different Pep Boys. To date, June 1, 2024, I have yet to receive any type of response! Note: When contacting Pep Boys corporate with a complaint, Pep Boys simply forwards that complaint to the store manager of which you are complaining! That manager (I was told via telephone) simply "closes out the complaint" as resolved! What benefit is that to the customer? Beware of Pep Boys!

My husband was just there trying to get his van serviced at this location 4397 N Pine Island RD, Sunrise, FL 33351. The guy at the front desk was so rude to him. The minute he walked in he said he’s on conference and told my husband that he can’t help him and that he must wait. So, my husband said he can’t wait. He tried looking up his name in the system, but couldn’t find it, so he literally told him I shouldn’t even be helping you anyway. He didn’t catch his name, because as the guy was continuing talking and being rude my husband walked away. What kind of customer service is this? He could’ve been a little more professional about how he talked to my husband or anyone else. Not sure if he was the manager and if he was then you need to train your managers to be a little more professional when talking to customers. We’ve been to this pep boys before, but now you guys lost our business. TRAIN your staff to be more professional to customers. In my previous review I had put Pep Boys on Commercial, but it's actually the Pep Boys on Pine Island.

Clermont branch 1437 Sunrise Plaza 34713. Made an appointment for 2:30 to have an oil change, and “check engine” light diagnosis. Arrived at 2:20 to be told it would be at least two hours before they could look at the car. Waste of time, and gas. Not acceptable. What’s the point of making an appointment?

My opinion... Save your time and money and go somewhere else. This will be the last time i go here. Billed at $158/hr to replace an oil pan gasket, electric fans coming on even in 37 deg weather, AC compressor making noises and 2nd time looking at my brand new brakes squealing. Only thing fix/diagnosed was my oil pan gasket that was replace at $158/hr. Told my brakes squeal because they just do.. Their resolution to my brakes, to bring it back a 3rd time and have them look at it... What are you going to find this time? You already had my truck 2 times before for 2 days total of time with no answers. A 3rd will make no difference.