Pep BoysReviews of pepboys.com

First issue was I did not qualify for a rebate they promised me. Second big issue is they scratched all 4 rims when mounting the tires. They said they did not scratch the rims but spent an hour trying to remove them with a buffing wheel and compound. They were able to lessen the appearance of the scratches on 1 rim and offered to spend more time working on the scratches, but I became worried they would strip off the clear coat on the rims so stopped them. I will never go back to Pep Boys and could never recommend them. Be very careful if having them install new tires on your rims.

Made a reservation for 4 pm got at the shop like 3:45 attendant couldn’t even find my reservation , call prior to ask questions was told to make an appointment, the tires that I seen on the site said it was in- store when I got there they said those weren’t in ,waited more than 2 hours just to get my tires mind you when I got there the attendants weren’t attending to know one , service was rather slow store on Utica ave

DO NOT GO HERE. My daughter came into their service center and received the worst treatment. She did not get any fixes and when I tried to resolve it they threatened me with not releasing the car. Worst - they had no idea what was wrong with her engine! And she signed a tiny window at the register but had no idea she was being charged for doing NOTHING. Again, her car is not fixed. Then they tried to charge her $700 for her jammed door lock.  Then Paul M at a store on 40605 Winchester Road, Temecula, CA 92600 today 9/24/24 HELD HER CAR HOSTAGE. Then when I question why she is being charged for nothing and Paul M flat out refused to give me the car for $60. The $60 makes sense if it is going toward the fix - but they didn't know how to fix it! I am appalled that they didn't resolve and they said the manager is not available. And THEY THREATENED TO KEEP THE CAR.

8/20/2024. Bait and Switch Scam. Bought for expensive Tires for $1031. I was going on vacation trip that week. The store called and said my from brakes were metal on metal. gave me a price of $450 for brakes and rotors. I told them no I have a local mechanic who would do it for far less. around 250. He told me he would call back with a new price. Never did. Installed them anyway. Charged me $365. Furthermore, they never cleaned the tires when they were installed. The had sealant wax all over everything including the body of my car, rims, and tires.

I would never recommend the Gainesville, Florida location to anyone! My son and I were treated with disrespect and lied to several times by staff and manager Marcus. My car arrived on March 30, 2024 and sat there for two and a half months. I live in Ashtabula Ohio and my son was driving back to Tampa Florida. This was the only place available that moment which was late Saturday afternoon. My car needed a break vacuum pump which was only to take a day or two to fix. They told him it would be fixed the next week. Each time my son and I called we were put on hold by Jamie which she never returned, passing the buck to someone else. When we were able to talk to someone and asked for Marcus, he was always conveniently busy, never returning calls. Marcus then blamed my son for the delay in part order stating he gave them the wrong part number. Aren’t they the professionals?? My son knows nothing about cars. I have never been treated so poorly with crappy customer service and the run around. I decided enough was enough and called the corporate office, oh and Marcus called the next day to tell me a bunch of crap still blaming my son. They never took accountability for their actions. Because of this I had my car transported back to Ashtabula Ohio and cost me 750.00. When my car arrived at my mechanic’s, there were several parts in the back seat of the car as my mechanic stated he didn’t know why there were so many parts taken off. Oh and my car arrived with the battery missing!!! My mechanic called Gainesville Florida location and asked Marcus what he was going to do, Marcus agreed to have my mechanic order the battery and email the bill to him. My mechanic forwarded me Marcus’s email, sent him the email and never responded. I called him back , received the correct email, they have all my information including the bill with the battery included. Two weeks went by, never received a call as he was supposed to call before sending me the reimbursement check, never came. Sent Marcus an email stating my next move was to call corporate, he responded and passed it on to someone else. Decided to call corporate again to complain. Corporate was supposed to call me back and resolve the issue, it’s been over three weeks and no phone call or communication efforts from them!! Worst company ever!! If there was a zero rating possible that’s all they deserve!!

Thieves tried to Bait/Switch prices on me! 4th Ave Brooklyn. They lied on the phone that they would honer ad price. I brought 4 that they said were"unavailable" suddenly. The guy had me written up for tires at twice the price before I realized and walked out.

I had brake repairs done on my truck at PepBoys on June 21st. Just two months later, on August 26th, I nearly got into a serious accident because the brake caliper they installed fell off, locking up my front tire. This caused significant damage to my wheel and tire, and I had to pay $80 for a tow truck. The technician emphasized that I needed a new tire due to the damage, but when we got to the front desk, the employee, Jimmy, refused to order a new one. After a long private conversation between Jimmy and the technician, the technician returned and asked me if I had any enemies who might want to harm me—implying that someone else could have tampered with my vehicle. This felt like they were trying to shift the blame rather than taking responsibility for their faulty repair or parts. It has been three weeks, and I’m still waiting to hear back from management about this serious issue. I’m extremely disappointed with the lack of accountability and concern for my safety. I expected much better service and response from a professional shop.

No overnight lockbox at Montano store in Albuquerque...caused me to wait there since 6am until guy showed up at 8:17am late to tell me it was taken down. No note telling customers anything. Also, at 9:15am the webpage still says closed...open at 8am ?????? Not happy about missing work due to no info on your door...plus no one there at 8am.