Pelican PartsReviews of pelicanparts.com

They ship fast, prices okay, but god forbid you need to intercept the order and cancel, change address or reorder with missing parts. Their representatives must be receiving incredibly poor wages for the level of effort put into responding emails and assisting customers. They’ll cost you double, beware. Also their website is very badly crafted and you can’t even change the cart item quantities, quite trivial. We might find more empathetic AI agents in this day and age.

Horrible Return Policy, Be Aware... if you ever need to Return a Part, your in for a Treat. first off you must become a non paid secretary for the co. by filling out forms and printing them off, all on your time & expense... Then... They will contradict you...Argue & treat you like your a Crook, even though the wrong parts were sent...they then keep your original & return shipping costs and refund you only for the wrong parts returned...there so called Expert say's they should fit... but they do not... the parts are wrong and will Not fit the car...easily proved in a side by side comparison... but they will not listen, I will sell my car before ever doing business again with this co. Please be Aware.

Horrendous experience, after three calls no resolution and I was just trying to buy a part!

Their website guaranteed these parts would fit my porsche, they did not. Now I am on the hook for return shipping. How is that a thing?

placed several orders in the past with them, almost each time something would go wrong - incorrect part shipped, had to return it at my expense; the last order (a thermostat for my Cayenne) didn't ship at all, although it was advertised as being in stock, and they never notified me. Do yourself a favor, skip this company - there are other, more reliable Porsche vendors out there.

DONT TRUST THE FAKE REVIEWS HEAD OVER TO TRUSTPILOT. My partner ordered me a clutch fork for my mini here and it was taking so long to arrive so we emailed them about it and they just said that they tried calling our phone (never happened) and we didn’t answer and now our part and our money is gone. THIEVES BEWARE

I bought a clutch fork for a mini was very expensive. I was just asking where is my package and they said that someone tried to call my cell (never happened). Them they said that my part is considered abandoned and I won't be getting my part or my money back. Basically robbed me these guys are gangsters beware.

My email read Struts for 1997 Volvo S90 "Dear Sir, Invoice number1541994606-783 Bill of sale dated 13 November 2018 . These struts were fitted to my car, odometer reading 257759 kms, by a Volvo specialist on 22 November 2018. On 9 October this year, the same specialist showed me that both struts needed replacing. The odometer reading was 274462 kms, so the struts had lasted only 16703 kms. I drive very little these days. This is truly appalling. I paid $186.00 for the two struts. Might I suggest that you cease selling these obviously inferior parts? And would you like to refund me what I paid for these struts? Pelican Parts merely sent me an email saying that the warranty expired after 2 years, and did not seem to be bothered enough to comment on my view that the parts were inferior. Let's hope no-one else buys these egregiously hopeless shocks!