Pelican PartsReviews of pelicanparts.com

I am shocked and disappointed that a company like Pelican Parts expect me to pay for the postage from Australia back to the USA for a duplicate order. I would take responsibility for it if I were at fault, but I was clearly not. I have shared my negative experience with all the members of the Mercedes-Benz Club of Queensland, and they are well aware of your shortsightedness and stinginess. You guys earn millions out of us classic car lovers but you're too greedy to admit to a slip-up from your side and willing to show up? You guys are nothing less and nothing more than profit-hunting corporate imbeciles.

Their ship dates, and arrival dates are always lies. Expect 3-4 days longer than what they tell you when you place an order. Once I ordered a pair of brake rotors from them, and they sent only one despite huge, bright pink text on the packaging from the manufacturer saying "sold as a pair". Prices aren't the best around, but usually they're not completely crazy.

They ship fast, prices okay, but god forbid you need to intercept the order and cancel, change address or reorder with missing parts. Their representatives must be receiving incredibly poor wages for the level of effort put into responding emails and assisting customers. They’ll cost you double, beware. Also their website is very badly crafted and you can’t even change the cart item quantities, quite trivial. We might find more empathetic AI agents in this day and age.

placed several orders in the past with them, almost each time something would go wrong - incorrect part shipped, had to return it at my expense; the last order (a thermostat for my Cayenne) didn't ship at all, although it was advertised as being in stock, and they never notified me. Do yourself a favor, skip this company - there are other, more reliable Porsche vendors out there.

Bought a Targa top seal for my '82 911. It was sold as Porsche Genuine Parts and it matched per their sales person and website.The Price was $ 600! It did not match, not even close, additionally on delivery it was already torn and bore no bag tag or label with the Porsche trademark; leading me to doubt it was really a Porsche OE part. A bit of pushback on the return.