Pelican Parts is the largest and most comprehensive source for Porsche, BMW & Mercedes auto parts, tools, accessories, upgrades and information. We're your trusted source for all OE and performance aftermarket European auto parts including MINI, Audi, ...
Pelican Parts (pelicanparts.com) has 56 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Auto Parts & Wheels · Concord, California
Excellent
Auto Parts & Wheels · Petaluma, California
Excellent
Auto Parts & Wheels · Redondo Beach, California
Excellent
Auto Parts & Wheels · ELK GROVE, California
Excellent
56 approved reviews, newest moderated first
Mark H.
I placed an online order and received my parts but one item was incorrect. They have been no help and are requesting that I pay for shipping from Sydney Australia back to the US for something which is not my fault. The shipping cost will be more than the part so have no option. Not happy at all as they should be responsible for fixing their mistakes.
Dissapointed
Don't purchase, I placed the order, paid for priority freight and when it hadn't arrived I tracked it to find the freight had been cancelled due to a delivery problem. Pelican hadn't informed me and were very difficult to contact. I have asked for a refund but not heard, I wish I had read the reviews before I made this purchase.
Dom D.
Worst customer service ever. They sell sockets for spark plugs ordered from their website and say they “have no way to tell if they would fit”, aren’t they the experts?!? The attitude when I called and requested not a refund but the CORRECT part was more like, “not my problem - go to your local hardware store for trial and error”. The problem with treating the customer with contempt and hoping that they will leave you alone is that ultimately you’ll get your wish and they will. Good luck - will never order from again.
Thomas H.
I purchased 2 small parts for my BMW i live in Hawaii they were sent immediately excellent service, they also included a nice Keychain, first time buyer will be a long time customer.
YD
Mala experiencia, Compre una pieza pague con mi tarjeta de credito, hasta ahora no se nada de la pieza, escribi nadye responde, hay un servicio chat, Diana nunca disponible, no recomendo a nadie pelican este servicio como un Robo organizado
Les
Great had original parts shipped international at a great price will surely use again
paul K.
Absolutely the worst customer service experience. They lie to customers and show zero accountability. My package was never scanned by USPS — the tracking number clearly shows no movement — yet they falsely claimed USPS had already picked it up. That’s simply not true; the package is still sitting in their warehouse. When I called this morning to resolve the issue, the customer service rep was dismissive and clearly didn’t care. Their building isn’t large — she could’ve easily checked or asked someone — but instead, she chose not to help at all. I will never order from this place again. If you care about honesty, basic customer support, or simply receiving your package, stay far away.
Pierre P.
I am shocked and disappointed that a company like Pelican Parts expect me to pay for the postage from Australia back to the USA for a duplicate order. I would take responsibility for it if I were at fault, but I was clearly not. I have shared my negative experience with all the members of the Mercedes-Benz Club of Queensland, and they are well aware of your shortsightedness and stinginess. You guys earn millions out of us classic car lovers but you're too greedy to admit to a slip-up from your side and willing to show up? You guys are nothing less and nothing more than profit-hunting corporate imbeciles.