PeerspaceReviews of peerspace.com

Response from PeerspaceAug 17, 2026

Hi! Thank you for sharing your experience! We’re so glad to hear that you enjoyed the welcoming atmosphere and that the staff was kind, helpful, and accommodating. We’re especially happy they were able to make your experience comfortable and accessible for everyone in your group!

Response from PeerspaceAug 17, 2026

Hi Jonathan! We’re truly sorry to hear about your experience and completely understand your frustration. It’s disappointing to hear that you had to spend so much time following up and repeating information, only to feel like you weren’t getting the support you needed. This is certainly not the experience we want for anyone trying to become a host on Peerspace. We’ve just sent you an email so we can continue addressing this directly and take a closer look at what happened. Please feel free to respond to that email thread, and our team will be happy to assist further. Thank you for taking the time to share your feedback, and we sincerely apologize for the time and frustration this process caused.

Response from PeerspaceAug 4, 2026

Hi Mavelyn, We're truly sorry to hear about your experience. We understand how upsetting it must have been to arrive at the venue just before your event and learn that it was unavailable, especially after investing time, money, and effort into preparing for your celebration. We appreciate you taking the time to share your feedback. Your concerns have been escalated for an internal review, and one of our Specialists will be following up with you via email before the end of the day to review your case further. Thank you for bringing this to our attention. We appreciate the opportunity to take another look.

Response from PeerspaceJul 27, 2026

Hi, Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and apologize for the delays you've encountered. We understand how frustrating it can be when you're waiting for a response or approval. We'd like the opportunity to look into what happened and see how we can help. Please reach out to us at [email protected] and mention your Trustpilot review so we can locate your account and investigate further. We appreciate your feedback and hope to have the opportunity to improve your experience.

Response from PeerspaceJul 8, 2026

Thank you for taking the time to share your experience. We're truly sorry to hear that finding a space and getting the support you needed was frustrating. Your feedback about the search experience and your interaction with our support team is important, and it's not the experience we strive to provide. We'll be sure to share your comments with the appropriate teams as we continue working to improve both our search tools and customer support. We appreciate your honest feedback and hope we'll have the opportunity to provide you with a better experience in the future.

Response from PeerspaceJun 25, 2026

Thank you for sharing your experience, and we’re really sorry to hear about the frustration surrounding your booking change request. We understand how confusing and disappointing it can feel, especially when the space appeared available and expectations around the change were different from the final outcome. We appreciate you taking the time to provide this feedback and will make sure it’s shared with the appropriate team as we continue improving the booking experience and communication around changes and rescheduling.

Response from PeerspaceMay 27, 2026

Hi Josephine! We’re so glad to hear we could take the stress out of your event planning! Transparency is key for us, so it’s great to know that having the costs and add-ons clearly laid out made budgeting a breeze for you. We look forward to helping you find the perfect space for your next event!

Response from PeerspaceMay 14, 2026

Hi Robert, thank you for sharing your perspective. We understand that transitioning from residential platforms to a marketplace like Peerspace can feel different, and we appreciate the opportunity to clarify how our platform works for content creators. Because Peerspace is designed for professional use—ranging from film shoots to high-stakes events—many of our hosts are protective of their specialized equipment, flooring, and unique furnishings. This often leads to more specific rules regarding furniture movement and room access than you might find in a typical vacation rental. Regarding safety and transparency, Peerspace does have a Recording Device Policy that requires all hosts to disclose the presence of indoor cameras on the listing page. These are permitted in common areas for security and liability purposes, but they must never be in private zones like bathrooms or dressing rooms. We completely agree with your advice: reading the Host’s Rules and the Peerspace Terms of Service is the best way to ensure a successful booking. Our goal is to provide a professional environment where both the guest and the host feel protected. We value your feedback as we continue to work on making these distinctions clear for all our users.