PeerspaceReviews of peerspace.com

Host was responsive, bent over backwards to be helpful and the location fit my needs perfectly.

I had a last-minute production to find a location for, in another state. Peerspace made it easy to search for my exact needs and filter out for quick review and selection. Once connected with my host, they were very responsive and helpful with all the little details that went into making our reservation run smoothly.

I don’t know where to begin. But I’ll tell the story as quickly as possible. As promised I told them I was going to write my review. The day of my party I flew back from Vegas, got home at 10AM took a nap until 3PM so that I could get up and start gathering items for my party that night at 10PM.. I kept getting a random call from a California number. These days no one answers unknown calls. My voice mail transcribed it and I saw “peer space” in the message so I called back. I’m told that I needed event insurance or my booking would be cancelled without refund. Then the PeerSpace rep quotes me saying it ranges from $30 and up. I immediately started panicking because I’ve only used Airbnb and never had to think about insurance when booking. Mind you it does makes sense, but the way they handled this is sketchy, confusing and will guarantee to leave you with a head and heart ache. I tried calling my AAA to help me find insurance but it was late in the weekend.. offices were closed. So here I am left with the option to purchase insurance they “suggested” that cost no less than $150-200 for my 4 hour party that was not budgeted in. I asked where was the notice before I submitted my money? Literally paid and received the information to the booking and all. But was threatened that my booking would be cancelled by peer space representatives if I didn’t show proof of insurance. They sent me articles from their website where event insurance is a requirement. I broke down outside of sams. I had everyone on their way to this party and didn’t have insurance. I finally found the apparent insurance info on their page (it was not easy to find at all.. literally buried under 2 different links at the bottom of the page last paragraph.. I kid you not) I screamed at the representative asking why wasn’t there a post or pop up about insurance when I was going through the actual booking like they have the Covid notices?! This man said the insurance requirement is laid out in the terms and conditions when a user creates an account on peer space… not when we are booking, but in the little fine print when creating an account… I made my peer space account 3 years ago. This weekend was the first time I booked with them… ever… lol Anyways upon reading through their crap, I found this interesting. Because I’ve met with the owner of the space, he knows where I work and we were set to go. The verbiage of the policy is so confusing and vague it’s almost as if it’s set to set you up for failure. **It will be at the Host’s absolute discretion as to whether they accept the booking or not under these circumstances. Where a Host accepts a booking from an uninsured Guest, the Host indemnifies Peerspace against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by Peerspace arising out of or in connection with a Host accepting a booking from an uninsured Guest. ** They never mentioned the above to me. I even said they can keep my card on file if needed. But the host called me back and ultimately told me that I was fine he trusted me. I then received another email from peer space with my booking cancelled.. 2 hours before my party. I tried to call and let them know the host approved my booking without insurance and of course they were closed. They couldn’t even call me back before canceling even though the rep stated my last call would be by 730 that evening. I only received the cancellation at that time. My party was beautiful. I thank the host 1000000 times. Tipped him even. I didn’t even tell my guest what happened but I have amazing friends that cleaned that place up spotless. My only thanks goes to the host. Peer space will not see me again. The way everything was handled was terrible. Beware and read everything. Save yourself the trouble

If you have an important event you need to plan, you KNOW how stressful getting a venue can be, and how LONG you have to wait when you book one. Not with Peerspace! There are so many beautiful locations to chose from that are accessible in a much shorter time. My boyfriend and I booked a space for our baby shower and we couldn’t have been happier. It was the perfect venue for one of the most important days of our lives. The host was super responsive and answered all of my questions prior to the event. Great experience over all. So glad I went with this company. Will definitely be using Peerspace again.

I had high hopes for putting my space up on Peerspace, but it took a week after I created my listing to even get a response to my emails. I was limited to how many photos I could put up so I couldn’t create the listing that I wanted to and then once I posted it up, I wasn’t able to make any more edits so it’s sort of halted my new business endeavor. After several inconsequential emails waiting for listing approval, I finally got one back saying I need to put up more photos. I would have done so had the platform not prevented me from doing so! It’s a very unwieldy process to get the booking started, and I’m just wondering what it would be like if they were actually a problem with such a long lead time in emails. Now that I’m reading other hosts’ reports on having difficulties when issues arise, I’m reluctant to continue with Peerspace.

Very easy & straight forward site to use, quick responses & helpful staff members.

Great for renting out your space. Peerspace does a very poor job if your space is damaged by a renter. They require security camera footage of the actual damage happening WITH a time stamp in order to make a claim for the damages. A renter did significant damages to my space and Peerspace is refusing to reimburse those damages without security camera footage. Anyone who has a space would know you’d needs a dozens cameras all of the space to get this required footage even its even possible to get. With any damage, Peerspace requires the renter to pay first before Peerspace’s insurance covers anything so renters are obviously going to dispute any damages because of the burden of proof is too high.

Unfortunately it was impossible to upload the 3 great locations I had just uploaded to Lavish Locations with no bother. It kept saying I had already registered, then I could only register via Facebook. They have great PR behind them but they need to make the site user friendly inline with similar sites. The company is very US centric and so perhaps they are not geared up for bookings in London yet. I will now stick with longer established location agencies which are more experienced and user-friendly.