Peerspace Reviews | Read Customer Reviews of peerspace.com

Peerspace Reviews | Read Customer Reviews of peerspace.com

Peerspace reviews

577 approved reviews, newest moderated first

Jean M.
Dec 17, 2024
Easy booking and customeexr service
Easy booking and customer service
Response from PeerspaceDec 17, 2024
Hi Jean, thank you so much for the 5-star review! We’re thrilled to hear that your booking experience was easy and enjoyable!
Report
Kathleen O.
Dec 14, 2024
Perfect for our needs!
The space was exactly as described, and perfect for our needs. Tom was extremely helpful with getting us started (our first time recording), and delivered a very high-quality product.
Response from PeerspaceDec 16, 2024
Hi Kathleen, we're so thrilled to hear about your wonderful experience and that the space exceeded your expectations! Thank you for the 5-star review – it means the world to us!
Report
Antoinette G.
Dec 10, 2024
Everything was beautiful...hostess were…
Everything was beautiful...hostess were great
Response from PeerspaceDec 11, 2024
Hi Antoinette, thank you so much for your kind words! We’re so glad to hear that everything was beautiful and that our hostesses made your experience even more special. It means a lot to us that you had such a positive experience.
Report
Zerelda N.
Dec 10, 2024
It was easy and hassle free to book a…
It was easy and hassle free to book a space for a holiday party
Response from PeerspaceDec 11, 2024
Hi Zerelda, thank you so much for leaving such a wonderful 5-star review! We're thrilled to hear that booking a space for your holiday party was hassle-free. It was a pleasure working with you, and we’re looking forward to the opportunity to assist you again in the future. Wishing you all the best as the holiday season approaches!
Report
Robert
Dec 8, 2024
Terrible interface, poor service
Terrible interface. Booking a studio is an absolute nightmare. It seems that hosts cannot accept shoot proposals, meaning that credit card payments are made but left oending so if you cancel the shoot proposal there is the danger that the payment will still go through. Beware, Peerspace is not registered with the FCA so credit card transactions might not be safe and this company could be trading illegally in the UK. Avoid!
Response from PeerspaceDec 9, 2024
Hi Robert, we’re really sorry to hear about your frustration and appreciate your concern. Although Peerspace is not required be FCA-registered because it is not a financial services provider, we take security very seriously, and require all transactions to be processed through our secure payment processor partner, Stripe. To clarify, when a guest submits a booking request, an authorization hold is placed on their card to ensure the funds are available. If the host accepts the booking, the card is charged. If the host doesn’t accept, the authorization hold is released. If there are issues with the hold, the request won’t be sent to the host, and no payment will be processed. If you continue to experience any issues, please reach out to us directly through our support link: https://support.peerspace.com/hc/en-us/requests/new. We truly appreciate your feedback and hope to resolve any issues for you soon.
Report
Pop
Dec 4, 2024
Amazing Customer Service from Peerspace!
The UI design has seen significant improvements lately. Recently, I encountered a small hiccup with an overtime charge that couldn’t be resolved immediately. However, the customer service team was incredibly swift and accommodating and resolved the issue promptly. I'm pleasantly surprised by the service and care they've shown, and I highly recommend this platform as a go-to resource to book spaces for your production. They’ve been fantastic and are continuously improving!
Response from PeerspaceDec 5, 2024
Hi Pop, thank you so much for this thoughtful review! We're thrilled to hear that our customer service team was able to assist you swiftly and resolve the issue. We truly value your feedback as we continue to improve the experience for everyone. We look forward to assisting you again in the future!
Report
Kaye
Dec 3, 2024
Great space for a small intimate family…
Great space for a small intimate family dinner. My family enjoyed it. The host was great. She explained everything and was available for any questions or concerns. I would recommend this place.
Response from PeerspaceDec 3, 2024
Hello Kaye, we’re so thrilled to hear that your family dinner went well! Thank you so much for the 5-star review. We look forward to assisting you again in the future and helping make your next event just as special!
Report
Abdul
Nov 30, 2024
Rented this space for Thanksgiving
Rented this space for Thanksgiving, and it was perfect for our needs! Clean, cozy, and had everything we needed for a great gathering. The host was helpful and responsive. Highly recommend!
Response from PeerspaceDec 1, 2024
Hi Abdul - We’re so glad to hear you had a wonderful Thanksgiving at one of our spaces! Thank you so much for this 5-star review—we truly appreciate your feedback.
Report