Alice
Peerspace Ignores Host Safety – No Accountability for Rule-Breaking Guests
UPDATE after peerspace reply: Peerspace has responded, but their reply is misleading and dismissive. They claim they “take reports seriously,” yet they ignored the overwhelming evidence I already provided. I submitted real-time chat logs, messages with Peerspace support (live chat during the incident when the host asked them to call the police as she was in danger) during the incident, witness accounts and contact numbers, screenshots of building neighbor's messages, and a lawyer’s letter from my building confirming the number of guests and the disturbance caused. We provided the police phone number for them to get a copy of the report as they requested. Peerspace has conveniently defined all claims 'arbitrary' in the face of a very critical situation, using that as an excuse to avoid accountability and take advantage of a user. Their claim that fees must be pre-listed in a host’s description is another way to shift blame onto hosts while failing to enforce their own policies. Their own Terms of Service state that exceeding the agreed-upon number of attendees may result in additional charges—yet they refuse to uphold this. ORIGINAL As a Peerspace host, I expected the platform to protect hosts from abusive and rule-violating guests—but I was completely let down. I had a terrifying experience where a guest brought nearly triple the allowed number of attendees, refused to leave, harassed me, blocked my own apartment door, and forced me to call the police. Fourteen officers had to intervene. My building was involved, fines were issued, and my reputation as a host was put at risk. Peerspace’s response? Absolutely nothing. • They refused to enforce their own policies—even though the overcapacity rule is clearly in their Terms of Service. • They claimed “lack of proof” despite real-time chat logs, Peerspace support messages, witness statements, building security records, and a police report confirming the number of guests. • They ignored documentation from my building’s lawyer, dismissing fines as “beyond their control.” • They failed to ban the guest or take any safety measures, even after being informed of the threats and police involvement. Peerspace claims to take host safety “very seriously”, but when it truly mattered, they were nowhere to be found. Their Trust & Safety team is a joke, and their policies are empty promises with no real enforcement. 🚨 If you’re a host, be warned: Peerspace will gladly take their commission but will do nothing to protect you when a guest violates your space, puts you at risk, or breaks the rules.
Response from PeerspaceMar 8, 2025
Hi Alice, We’re very sorry that you had this experience; however, we would like to provide clarity regarding how Peerspace operates and our response to your reported incident. When a guest initiates a booking on the Peerspace platform, they agree to the rules and rates set by the host whose space they are using. Any fees a host may assess to the guest, including charges for rule breaks, add-ons for optional amenities, and additional attendee costs, must be included in the host’s listing description at the time of the booking request. If a potential fee is not included in the host’s listing, then we are unable to pursue that additional charge with the guest. We can only collect new charges outside of a host’s publicly stated fees with the guest’s consent. We can assure you that Peerspace has taken your report seriously and responded swiftly to your concerns. However, while you mention police and building security, we have still not received any official police reports or records from you. We have requested additional documentation multiple times via email in order for Peerspace to be able to review in pursuit of additional charges. We'd again ask that you please share these documents with us so we can further support.